Manager, Client Service

2 weeks ago


Singapore MALAYAN BANKING BERHAD Full time
You shall be responsible for the implementation of Regional Cash Management System and TradeConnex System solutions.

Responsibilities:

  • Preimplementation
  • Validate onboarding documents received from Sales / Clients.
  • Prepare implementation documents, monitor and track the duration of each deal;


Client Implementation
  • Study and syndicate with Sales on the business requirements and timelines;
  • Implement standard and customized endtoend solutions, including file testing and client training, to local and regional clients;


Postimplementation
  • Perform postimplementation support and assessment to track and monitor product utilization; Client Services Support
  • Act as 2nd level support for incountry related issues, such as dispute on charges, pricing issues and implementation / profiling / setup issues, and ensure timely resolution

Requirements:

  • A good degree with at least 7 years' relevant experience and knowledge in Remittances / Trade Finance;
  • Technically inclined with project management skills and good working knowledge in Microsoft Excel;
  • Good understanding of the regulations and local and regional clearing systems;
  • Handson knowledge of customer access systems will be a plus;
  • Independent selfstarter and strong teamplayer;
  • Strong verbal and written communication skills;
  • Good stakeholders' management skills.


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