Air Cargo Customer Service Representative
2 weeks ago
Job Summary:
- Basic up to $3800 + AWS & VB
- Monday - Friday (Alternate Saturday), 9am - 6pm / (9am - 1pm)
- Location: Changi
Job Scope:
- Assist customers in daily bookings of cargo sales on our various airline products
- Booking of capacity with airlines and confirmation of capacity with customers.
- Be familiar with the requirements of our various airline products and advise our customers accordingly.
- Assist in administration of cargo bookings, e.g. loading flight reservations into system template and ensuring all data are accurately updated.
- Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
- Track and monitor shipments status and inform customer accordingly
- Maintain good relationships with both customers and handle customers' enquiries on a timely basis
- Work closely with Billing Team to provide accurate data for invoicing.
- Other duties as assigned.
Job Requirement:
- Familiar with CCN system.
- Proficient in MS Office and Excel.
- Good communication skill and customer service oriented.
- Candidate may be required to work on shift and weekends.
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*We regret to inform that only shortlisted candidates would be notified
*We wish you all the best in your career search.
You are welcome to visit our website at www.rkgroupsg.com
RK Recruitment Pte Ltd | EA License No.: 20C0280
Danny Wong Shee Nie | EA Personnel No.: R21100600
Tell employers what skills you have
Customer Service Oriented
Microsoft Office
Microsoft Excel
Interpersonal Skills
Invoicing
Administration
MS Office
Adaptability
Freight
Communication Skills
Excel
Customer Satisfaction
Team Player
Customer Service
Shipping
Customer Service Experience
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