Customer Service Representative
3 days ago
As a key member of our team at UNION AIR FREIGHT (SINGAPORE) PTE. LTD., you will be responsible for providing exceptional customer service and air freight solutions to our clients. Your primary duties will include:
- Quoting and proposing air freight solutions to customers
- Coordinating with airlines on rates and bookings
- Liaising with customers on export shipment instructions and booking updates
- Liaising with vendors, such as DG specialists, fumigation services, and marine insurance providers
- Preparing job sheets for Operations to follow up on shipments
- Monitoring shipment status and uplift
- Job costing and budgeting
- Resolving any issues that may arise
Required Skills
We are looking for a candidate with strong leadership skills, proficiency in Microsoft Office and Excel, excellent interpersonal skills, and experience in administration, direct sales, and air freight. Additionally, you should have a strong understanding of budgeting, statistics, and team management. If you have a background in customer service, facilities management, and Microsoft Word, that would be a plus.
About the Role
This is a challenging and rewarding role that requires a high level of organization, attention to detail, and communication skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and air freight solutions, we encourage you to apply.
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