Customer Service Representative

4 hours ago


Singapore TRANSPEED CARGO (S) PTE. LTD. Full time
Customer Service Executive

Join TRANSPEED CARGO (S) PTE. LTD. as a Customer Service Executive and take on a challenging role that requires strong communication and problem-solving skills. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving issues efficiently, and building strong relationships with our customers.

Key Responsibilities:
  • Provide timely and effective customer service to resolve customer queries and issues
  • Conduct regular conversations with customers to understand their needs and preferences
  • Implement solutions to address customer queries based on sales and customer management knowledge
  • Monitor and improve logistics services to ensure timely delivery
  • Identify and document business requirements to support process improvements
  • Understand and analyze business processes to identify areas for improvement
  • Build and maintain strong relationships with customers to improve customer satisfaction
  • Understand customer logistics service needs and provide solutions to meet those needs
Requirements:
  • Minimum Diploma in any discipline and above
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Office applications, including Excel, Outlook, and Word
  • At least 2 years of experience in customer service or freight forwarding industry
  • Ability to work independently and as part of a team

As a Customer Service Executive, you will have the opportunity to work with a dynamic team and contribute to the growth and success of TRANSPEED CARGO (S) PTE. LTD. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting role.



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