Senior Customer Services Coordinator

2 weeks ago


Singapore PASONA SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Location: Central

Position: Senior Customer Services Coordinator- CK

Job Description


• Responsible for the effective management of daily bookings, client queries, client quotations, assistance in event planning and execution

• Ensure SLA's are met in line with company expectations

• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients if needed

• Ensure Team/Driver Feedback Levels (Negative) are met in line with company expectations (reviewed monthly)

• Track abnormalities in daily completed assignments and other necessary administrative duties

• Implement solutions to execute client events, responsible for all aspects of ongoing event priorities

• Prepare event manifest and necessary documents for manifest schedule.

• Ensure that all processes are being adhered in order to deliver the highest possible quality standards

Job Requirement

-2 years of relevant experience in customer service

-Prior experience in hospitality/travel industry will be a plus

Interested applicants please send your resume to Calista@pasona.com.sg with email subject header " Senior

Customer Services Coordinator- CK" Job ID: 19562.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

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Please find Privacy Policy Agreement from the below link.

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Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

Tell employers what skills you have

Service Orientation
Microsoft Office
Problem Solving
deal with customer enquiries
Customer Service Representatives
Administration
Complaints and Enquiries
Hospitality Management
Event Planning
Customer Satisfaction
Microsoft Word
Customer Service
Shipping
Answering enquiries
CRM solutions
Customer Services
Hospitality
Answering enquiries from customers
Manage customer enquiries

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