Assistant Reservations Manager

2 weeks ago


Singapore MURRAY PTE. LTD. Full time
Roles & Responsibilities

Roles & Responsibilities

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

POSITION SUMMARY:

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

- Ensure that all correspondence are replied within 24 hours.

- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

- Explain guarantee, special rate, and cancellation policies to callers.

- Accommodate and document special requests.

- Answer questions about property facilities/services and room accommodations.

- Follow sales techniques to maximize revenue. Input and access data in reservation system.

- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

- Follow proper escalation procedures when addressing guest concerns.

Key Requirements

  • At least 5 year experience in a similar role
  • Fluent in English (Written and Spoken)
  • Excellent telephone & email etiquette
Tell employers what skills you have

Front Office
Upselling
Analytical Capability
Reserves
Restaurants
Secondary Education
Quality Assurance
Literacy
Property
Investigation
Transportation
Opera
Fixed Income
Screening
Email Etiquette

  • Singapore NSK HOTEL PTE. LTD. Full time

    The Assistant Reservatons Manager assists the Front Office and Revenue department in directing and supervising the activities of in-house reservations and group bookings. To receive, confirm and process reservation for the hotel and assist in ensuring maximum potential revenue is captured daily. **Primary Responsibilities**: - Assist to answer, confirms...


  • Singapore This is an IT support group Full time

    Job DescriptionThis is an IT support group seeking a highly organized, detail-oriented, and customer-focused Reservations Supervisor to oversee the daily operations of the reservations team.Key ResponsibilitiesReservation Management:Handle room reservations promptly and accurately through various channels, including phone, email, and online booking...


  • Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Demonstrates a comprehensive understanding of the Hospitality sector, staying attuned to market trends and securing new reservations sales against competitors. - Manages forecast versus actual reservation sales data, oversees Reservations administration, and implements enhanced procedures. - Controls the team's annual operating budget, reviews staff roster,...


  • Singapore JEN SINGAPORE TANGLIN BY SHANGRI-LA Full time

    Roles & ResponsibilitiesJob HighlightsCareer Development OpportunitiesDuty Meals, Birthday Leave and Flexible benefitsComplimentary Room NightsDiscounted Room and Dining RatesWe are looking for a Cluster Assistant Reservations ManagerTo be responsible in providing the most efficient and courteous hotel reservations service for both Hotel Jen Tanglin...


  • Singapore VIVA VENTURES SO GROUP PTE. LTD. Full time

    Familiar with hotel product knowledge and activities. - Monitor the daily operations and efficient running of room reservations. - Ensure accuracy of guest history and client profiles in Data Base - Track and ensure accuracy of input of market codes according to company guidelines - Responsible for leading, motivating and training the Reservations team...


  • Singapore Pasona Singapore Pte. Ltd. Full time

    Location: Central Position: Assistant Reservations/Customer Service Coordinator- CK Job Description Responsible for the effective management of daily bookings, client queries, client quotations, assistance in event planning and execution. Ensure SLA's are met in line with company expectations. Engage in active listening with callers, confirming or...


  • Singapore TPC HOTEL PTE. LTD. Full time

    **Responsibilities**: Reservations - Direct the reservations team to maximise the sales of rooms and facilities, and at all times monitor quality of reservations, statistical information provided and inter-departmental communications. - Lead the Reservations team to effectively carry out bookings for guests, ensuring a smooth and efficient process for...


  • Singapore MOMENTUS HOTEL ALEXANDRA Full time

    Roles & ResponsibilitiesJob DescriptionTo assist the Reservations Sales Manager in directing & supervising the activities of the Reservation section. To manage, lead, direct and train the Reservations Sales Officers and Executives in the daily, weekly and monthly operational tasks which support the hotel sales and operational needs. To ensure maximum room...


  • Singapore GP HOTEL MANAGEMENT PTE. LTD. Full time

    Key ResponsibilitiesAs an Administrative Assistant - Reservations with GP HOTEL MANAGEMENT PTE. LTD., you will play a vital role in supporting our Sales & Marketing department.You will handle the processing of Mobile Check-In for hotel reservations, ensuring timely and accurate completion.Monitoring and reporting on No Shows will be a key aspect of your...


  • Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full time

    The **Reservations Officer **responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/She ensures that reservation requests are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation bookings promptly in accordance...


  • Singapore FURAMA PTE. LTD. Full time

    Furama RiverFront, Singapore is looking for Reservations Officer to join the team to assist our guests with their booking needs. You will assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on system. Reporting to the Reservations Manager, your responsibilities include, but are not limited...


  • Singapore Park Regis Singapore Full time

    Reporting to Front Revenue & Reservations Manager, the incumbent will be responsible to: - Handle inquiries and obtain correct information regarding details of reservation - Answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into system - Assist reservation department with...


  • Singapore This is an IT support group Full time

    Main Duties and Responsibilities We are seeking a highly organized, detail-oriented, and customer-focused Reservations Supervisor to join our team at Mandai Rainforest Resort by Banyan Tree. The Reservations Supervisor will oversee and guide the daily operations of the reservations team, ensuring smooth and efficient booking and reservations processes,...


  • Singapore FURAMA PTE. LTD. Full time

    Furama RiverFront, Singapore is currently looking for a detail-oriented Reservations Officer to assist our guests with their booking needs. You will assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on system.Job Descriptions Performing day-to-day Room Reservations sales activities of the...


  • Singapore GRAND MERCURE ROXY HOTEL Full time

    Answer telephone enquiries pertaining to reservation of hotel's rooms, room rates, etc. - Process reservations into the hotel system - Create and maintains reservation records by date of arrivals. - Ensure all reports are updated and filed correctly. - Perform other ad-hoc duties as assigned.


  • Singapore CAPELLA HOTEL, SINGAPORE Full time

    **Position Overview** The Assistant Manager, Capella Connects provides guests, with exceptional customer service throughout the reservation process. Assisting the Manager, Capella Connects, he/she works in conjunction with Front Desk team to meet departmental standards, service level and revenue goals. **A. Manage Room Inventory** - Manage room inventory...


  • Singapore CHYAU FWU WINE & SPIRITS PTE LTD Full time

    The ATLAS **Reservations Executive **supports the Reservations and Events Manager and General Manager in day to day reservations requests and guests enquiries. **Who are we looking for?** - Proactive, reliable, analytical and organised people with an eye for detail, a self-starter with an effective problem-solving approach who thrives in a fast paced...

  • Reservation Manager

    5 days ago


    Singapore TALL SHIP ADVENTURES PTE. LTD. Full time

    **POSITION TITLE**:RESERVATION MANAGER We are looking for people who are confident and internationally-minded; people who know what it takes to exceed guest expectations. You will effectively and efficiently manage the Reservations Department ensuring all inquiries are professionally dealt with, through prompt, effective, and proper reservations service to...


  • Singapore HOTEL GRAND CENTRAL LIMITED Full time

    We are currently seeking a detail-oriented and customer-focused Reservations Officer to join our team. As a Reservations Officer, you will be responsible for handling all aspects of the hotel's reservation process, ensuring a seamless and efficient experience for our guests. **Responsibilities**: - Assist guests in making reservations, providing accurate...


  • Singapore DUSIT THANI Full time

    Job OverviewThe Reservations Manager is a vital position within the hotel's operations, reporting to the Revenue Manager or designates. This role encompasses the management of the reservations process and team, ensuring quality guest service and meeting financial targets.Main ResponsibilitiesProvide direction and leadership to the Reservations team, driving...