Reservations Officer

2 weeks ago

Singapore HOTEL GRAND CENTRAL LIMITED Full time

We are currently seeking a detail-oriented and customer-focused Reservations Officer to join our team. As a Reservations Officer, you will be responsible for handling all aspects of the hotel's reservation process, ensuring a seamless and efficient experience for our guests.

**Responsibilities**:

- Assist guests in making reservations, providing accurate information about room availability, rates, and hotel amenities
- Process reservations and input guest information into the hotel's reservation system
- Coordinate with other hotel departments to ensure smooth check-in and check-out processes
- Manage room inventory and make adjustments as necessary to maximize occupancy and revenue
- Handle special requests and ensure that guest preferences are noted and communicated to the appropriate departments
- Provide exceptional customer service, addressing guest concerns and resolving any issues that may arise
- Maintain knowledge of hotel policies, procedures, and promotions to effectively assist guests and provide accurate information
- Collaborate with the sales and marketing team to promote hotel packages and special offers
- Assist with administrative tasks, such as generating reports, maintaining reservation records, and processing payments

**Requirements**:

- High school diploma or equivalent; additional certification in hospitality or related field is a plus
- Excellent communication and interpersonal skills, with the ability to build rapport with guests
- Exceptional organizational and multitasking abilities
- Attention to detail and accuracy in handling reservations and guest information
- Ability to work effectively in a fast-paced environment and handle high call volumes
- Proficient in using computer systems and software, including MS Office and reservation management systems
- Flexibility to work shifts, including evenings, weekends, and holidays

If you are a customer-focused individual with a passion for providing exceptional service and ensuring a seamless reservation process for our guests, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and qualifications.

  • Reservations Officer

    1 week ago

    Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time

    The Reservations Officer responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/She ensures that reservation hotlines are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation bookings promptly in accordance with...

  • Reservation Officer

    1 week ago

    Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full time

    The **Reservations Officer **responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/She ensures that reservation requests are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation bookings promptly in accordance...

  • Reservations Officer

    3 days ago

    Singapore KECK SENG HOTEL PTE LTD Full time

    **Job Description**: - Promote and sell the Hotel products and services - Maintain a high level of product and service knowledge - Develop and maintain a regular pattern of sales activities with regular clients - Prepare and execute action plans which increase reservation sales and associated business - Manage group reservation and rooming list, accept &...

  • Reservations Officer

    3 days ago

    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** As a Reservations Agent, you will be responsible for handling guest inquiries and reservations, providing excellent customer service, and ensuring guest satisfaction. You will be working closely with the front office and sales teams to maximize room revenue and occupancy. **Responsibilities**: - Ensure accurate and timely processing of...

  • Reservations Officer

    1 week ago

    Singapore FURAMA PTE. LTD. Full time

    Furama RiverFront, Singapore is looking for Reservations Officer to join the team to assist our guests with their booking needs. You will assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on system. Reporting to the Reservations Manager, your responsibilities include, but are not limited...

  • Reservations Officer

    1 week ago

    Singapore FURAMA PTE. LTD. Full time

    Furama RiverFront, Singapore is currently looking for a detail-oriented Reservations Officer to assist our guests with their booking needs. You will assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on system.Job Descriptions Performing day-to-day Room Reservations sales activities of the...

  • Reservations Officer

    2 weeks ago

    Singapore Mandarin Oriental Hotel Group Full time

    **RESERVATIONS OFFICER** Mandarin Oriental, Singapore is looking for a Reservations Officer to join our Reservations team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin...

  • Reservations Officer

    2 weeks ago

    Singapore ROYAL PLAZA Full time

    As a Reservations Officer, your role encompasses all areas of room reservations (but not limited to): - Handles reservations-related enquiries, tasks and reports - Accurately and efficiently process room reservations made from various channels - Maximize room revenue through upselling - Create colourful guest experience by ensuring their requests are...

  • Reservations Officer

    1 week ago

    Singapore Royal Plaza on Scotts Singapore Full time

    As a Reservations Officer, your role encompasses all areas of room reservations (but not limited to): Handles reservations-related enquiries, tasks and reports Accurately and efficiently process room reservations made from various channels Maximize room revenue through upselling Create coloruful guest experience for our guests by ensuring their requests are...

  • Reservations Officer

    4 weeks ago

    Singapore DESTINATION SINGAPORE BEACH ROAD Full time

    Roles & Responsibilities1. Primary responsibilities1.1 To receive, confirm and process reservations for the hotel.1.2 To assist in compilation of statistical data pertaining2. Job Function2.1 To handle inquiries and obtain correct information regarding details of reservation.2.2 To answer, confirm and process reservation requests. To ensure all...