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Customer Service Specialist

4 months ago

Singapore CASA CONCETTO PTE. LTD. Full time
Roles & Responsibilities

Introduction

You'll be the frontline and brand ambassador for Casa Conctto. Join us in providing exceptional customer service, building lasting relationships, and promoting our brand. Your role is crucial in creating a positive customer experience and contributing to the success of Casa Concetto. If you're passionate about sales and ready to be a key player in a dynamic team, apply now and be part of our brand's success"


Job Description & Requirements


Responsibilities

  • Develop a deep understanding of the furniture products being offered for sale.
  • Stay informed about the features, benefits, and specifications of each product.
  • Be able to effectively communicate this knowledge to customers.

Customer Service:

  • Provide exceptional customer service to all clients.
  • Assist customers in selecting furniture that meets their needs and preferences.
  • Address customer inquiries, concerns, and issues promptly and professionally.

Administrative Tasks:

  • Process sales transactions accurately and efficiently.
  • Keep accurate records of customer interactions, transactions, and inventory.
  • Collaborate with other departments, such as delivery and finance, to ensure a smooth sales process.

Target Achievement:

  • Set and achieve sales targets and goals.
  • Monitor individual and team performance against sales objectives.
  • Implement strategies to meet or exceed sales targets.

Goals and Objectives:

  • Report to the assistant store manager


Essential Skills & Requirements:

  • Zendesk CRM ( Bonus)
  • High End / Furniture industry experience



Tell employers what skills you have

CRM
Excellent Communication Skills
Customer Experience
Inventory
Selling
Sales Process
Business Strategy
Zendesk
Furniture
Customer Satisfaction
Customer Service