Duty Manager
4 weeks ago
Benefits:
- Flexible Benefits
- Learning and Development Opportunities
- F&B Staff Discount
Operation:
- To assist with all departments when necessary
- To assume responsibility for the running of the Hotel in the absence of senior management
- To coordinate guests and staff during an emergency and have good knowledge of fire procedures
- To liaise well with all departments, ensuring that communication of the day’s activity is clear and understood
- To make sure that Company policy and the Vision are followed at all times
- To complete daily inspection and cleanliness of all hotel facilities
- To complete a full handover with the previous and following Duty Manager communicating directly where possible otherwise full details as appropriate in the DM file and email
Guest Services
- To liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements
- To ensure that the standards of service in all areas meet the required levels
- To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the FOM and colleagues in a constructive and clear manner
- To obtain feedback from guests and to use this to improve service
Tell employers what skills you have
Front Office
Leadership
world class customer service
Hospitality Service
Customer Service Management
VIP
Property
Hospitality Industry
Administration
Hospitality Management
Cashiering
Communication Skills
front line customer service
Wellbeing
Customer Service
Customer Service Excellence
Hospitality and Tourism Management
Hotel Management
Hospitality
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