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Call Center Agent

2 months ago

Singapore APAR TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

Job Description

  • 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback Handle emails as assigned by team leader.
  • Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public.
  • Chinese speaking is added advantage.

EA Number: 11C4879


Tell employers what skills you have

Customer Relationship
Process Automation
Stress
Customer Relationship Management CRM
Customer Contact
Relationship Management
Cantonese
Office Administration
Authorization
Process Management
Attention to Details
Customer Oriented
Team Leader
Service Excellence