Call Centre Supervisor/Customer Service Executive

Roles & ResponsibilitiesResponsibilities: Assist Customer Service Manager in managing and driving the outsourced call centre in delivering high quality service to customers. Take ownership of monitoring and managing the call centres performance, ensuring that Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are consistently met....

Job SummaryWe are seeking a skilled Call Centre Executive to join our team at Recruit Express Pte Ltd. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through phone calls and emails.Key Responsibilities• Respond to customer inquiries and requests in a professional and timely manner•...

Job SummaryWe are seeking a skilled Call Centre Executive to join our team at Recruit Express Pte Ltd. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through phone calls and emails.Key Responsibilities• Respond to customer inquiries and requests in a professional and timely manner.•...

Job Title: Call Centre TrainerAt TELE-CENTRE SERVICES PTE LTD, we are seeking a highly skilled Call Centre Trainer to join our team. As a Call Centre Trainer, you will be responsible for conducting training sessions for new staff on product knowledge, quality audits, and internal quality standards.Key Responsibilities:Develop and deliver training programs to...

{"Roles & Responsibilities": "Key ResponsibilitiesAs a Call Centre Team Leader at CONNECT CENTRE PTE. LTD., you will be responsible for:Managing a team of agents and overseeing Call Centre operations Handling customer complaints and implementing service recovery strategies Recruiting, training, and developing agents to enhance their skills and performance...

Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Roles & Responsibilities Call Centre / Customer Service Experience No Exp Are Welcome To Apply Office Hour / 5 Days Work Week (including weekends) CBD (Near to MRT)Responsibilities Attend to enquiries via hotline or other channels eg email Handle inbound and outbound calls, and sometimes email Proper recording of conversation with customer in the CRM...

Job Title: Senior Call Centre ExecutiveWe are seeking a highly skilled and experienced Senior Call Centre Executive to join our team at PERSOLKELLY SINGAPORE PTE. LTD.Job Summary:The successful candidate will be responsible for providing exceptional customer service, handling mailbox enquiries, and resolving customer issues via email communication and...

Job Title: Call Centre TrainerAt TELE-CENTRE SERVICES PTE LTD, we are seeking a highly skilled Call Centre Trainer to join our team. As a Call Centre Trainer, you will be responsible for conducting training sessions for new staff on product knowledge, performing quality audits, and aligning internal quality standards with industry benchmarks.Key...

Roles & ResponsibilitiesResponsibilities: Manage cases in line with the key directive of Assist First, Verify Later Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided Demonstrate an understanding of all key clients’ Operations and Billings...

Roles & ResponsibilitiesResponsibilities: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Handle the recruitment, training, and development of the agents Provide administrative support in the Call Centre Cover the Team Managers' duties and shift where necessary Any other ad-hoc tasks that may be...

Job SummaryWe are seeking a highly skilled and experienced Senior Call Centre Executive to join our team at PERSOLKELLY SINGAPORE PTE. LTD. The successful candidate will be responsible for providing exceptional customer service, handling mailbox enquiries, and resolving customer issues in a timely and professional manner.Key ResponsibilitiesCustomer...

Roles & ResponsibilitiesYou will handle phone/email inquiries, ensuring the Contact Centre remains highly accessible and supporting service requests for customers and distribution partners.Job Responsibilities Attend to enquiries and requests from phone calls/emails in a professional and prompt manner. Update complete and accurate information on customer...

Roles & ResponsibilitiesJob Description: Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints Conduct outbound calls to follow up on issues/orders/complaints to...

Roles & ResponsibilitiesCall Centre / Up to $2400 + VB + OTRESPONSIBILITIES:1. Handle phone calls from customers2. Make an appointment for customers for servicing or repair3. Assist with service advisors on call centre matters.4. Perform active calling to customers to remind customers on the service due and to propose a scheduled appointment5. Responsible to...

Roles & ResponsibilitiesOne of our clients is looking for a candidate with the below given skills:Key Accountabilities Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality,Productivity, Compliments) Achievement and maintenance of customer satisfactionJob Responsibilities & Duties Attend and respond to incoming Calls,...

Roles & Responsibilities About Us: We're seeking dedicated individuals to join our team as Call Centre Associates. As a vital part of our organization, you'll be responsible for handling inquiries via emails and inbound calls, resolving issues, and providing exceptional customer service. If you're passionate about helping others and thrive in a...

Roles & ResponsibilitiesAbout Us:We're seeking dedicated individuals to join our team as Call Centre Associates. As a vital part of our organization, you'll be responsible for handling inquiries via emails and inbound calls, resolving issues, and providing exceptional customer service. If you're passionate about helping others and thrive in a fast-paced...

Roles & ResponsibilitiesReporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.Job Requirements: Required to work 5 days work week including weekends and public holidays. Rotating shift. Required to work in shift and...

Roles & Responsibilities Call Centre / Customer Service Exp No Exp Are Welcome To Apply Office Hour / 5 Days Work Week (including weekends) CBD (Near to MRT)Responsibilities Attend to enquiries via hotline or other channels eg email Handle inbound and outbound calls, and sometimes email Proper recording of conversation with customer in the CRM system ...