Call Centre Assistant #HLY

6 hours ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Job Description:

  • Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
  • Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
  • Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
  • Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
  • Provide feedback to supervisor on improvement areas based on customer/client issues
  • Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
  • Liaise with respective operations team for issues, follow-up and actions
  • Establish and maintain good working relationships with clients/customers


Job Requirements:

  • Min Nitec
  • Have Call centre exp/ Customer Service or Have order processing exp


Interested candidates do attach your resume to angelapoh@recruitexpress.com.sg

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)




Tell employers what skills you have

Front Office
Microsoft Excel
Management of Call Centre
Restaurants
call centre
Business Continuity
Quality Assurance
Housekeeping
Tuition
Spa
Channel
Data Entry
Call Centre Management
Opera
Customer Satisfaction
Customer Service
Network Security
Managed the call centre
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