Call Centre Training Specialist

1 week ago


Singapore TELE-CENTRE SERVICES PTE LTD Full time
Job Title: Call Centre Trainer

At TELE-CENTRE SERVICES PTE LTD, we are seeking a highly skilled Call Centre Trainer to join our team. As a Call Centre Trainer, you will be responsible for conducting training sessions for new staff on product knowledge, performing quality audits, and aligning internal quality standards with industry benchmarks.

Key Responsibilities:
  • Develop and deliver training programs to enhance staff knowledge and skills
  • Conduct quality audits to ensure compliance with industry standards
  • Collaborate with business units to design and implement quality processes
  • Analyze data to identify areas for improvement and recommend changes
  • Administer customer feedback procedures and conduct internal quality audits
Requirements:
  • At least 3 years of experience in customer service or call centre environment
  • Strong communication and interpersonal skills
  • Experience in quality assurance or similar capacity
  • Candidate with ACTA/ACLP will be an added advantage

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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