Call Centre Specialist

2 months ago


Singapore JointHire Singapore Pte Ltd Full time

Job Title: Call Centre Officer

Industry: Electrical and Electronics

Salary: SGD

Location: South East, Singapore

About Company:

Our client is a leading provider of consumer electronics and home appliances in Singapore, responsible for sales and marketing.

Job Description:

Key Responsibilities:

  • Monitor service quality to ensure customer experience meets standards.
  • Follow up on customer enquiries, requests, and feedback with customers and internal stakeholders.
  • Review and enhance processes to ensure operational efficiency.
  • Deliver a professional, prompt, and high-quality service experience to customers and internal stakeholders.
  • Make outgoing calls to customers.
  • Resolve complicated or escalated issues.
  • Manage customer expectations and work under pressure.

Requirements:

  • Minimum O Level
  • Working experience in call centers or customer service
  • Teamwork and ability to work independently
  • Excellent communication and interpersonal skills
  • Computer skills and customer orientation

Benefits:

  • Working Location: Bedok, Singapore
  • Working hours: Monday to Friday (9am-5pm); Saturday (9am-2pm)
  • 1-year renewable contract
  • Completion bonus
  • AWS

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