Call Centre Agent

Roles & ResponsibilitiesCall Centre AgentsResponsibilities: Handle inbound and outbound collection calls in a call centre environment Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios To...

Job SummaryAt the Singapore Red Cross Society, we are seeking a skilled Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program. This role will focus on receiving inquiries, managing home...

As a Call Centre & Reservations Agent, you’ll deliver exceptional guest experiences by handling hotel guest inquiries and room bookings through phone calls or emails promptly. A little taste of your day-to-day Every day is different, but you’ll mostly be: Assisting hotel guests in making hotel reservations, modifying or cancelling room bookings...

Roles & ResponsibilitiesJOB PURPOSEThe HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on receiving inquiries, managing home assessments,...

Key ResponsibilitiesProcess customer reservation requests and support loyalty and customer care inquiries. Handle Marriott brand contacts, assisting customers with booking needs or questions via voice and email channels. Deliver exceptional customer experiences by providing information on property facilities, services, and room accommodations. Identify...

Job Responsibilities:Answering or making calls in a timely and friendly manner to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with...

Roles & ResponsibilitiesThe Contact Centre Manager's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services.Responsibilities· Lead a team of contact centre agents to hit the team’s KPIs· Prepare statistics and reports· Ensure the operational efficiency of Contact Centre· Appointment...

Roles & ResponsibilitiesAt Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make...

Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Roles & ResponsibilitiesDescriptionPlease be aware that the candidate must be able to converse in Mandarin, as we are currently filling vacancies for call agents who specialise in assisting isolated seniors that speak Mandarin or a Mandarin dialect (e.g. Hokkien, Cantonese).Rotational Shift: 8.00am - 8.00pm & 8.00pm - 8.00am (3 - 4 working days/week)*1 year...

About United Overseas BankUnited Overseas Bank Limited is a leading bank in Asia with a global network of over 500 branches and offices across 19 countries and territories.Job DescriptionWe are seeking an experienced Workforce Manager to join our Group Technology and Operations team in Singapore. As a key member of our team, you will be responsible for...

Roles & ResponsibilitiesResponsibilities: Handle customer service hotline and provide first level of support Provide quality customer service to customers over the phone and or email. Follow-up on outstanding cases and perform call-back to customers when necessary Any other ad-hoc tasks assignedRequirements: Candidate must possess minimum 'O' Levels or...

Roles & ResponsibilitiesJob Purpose:Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will beresponsible for assessing their call quality and providing feedback to attain maximumcustomers’ satisfaction. Your goal is to achieve excellent performance from your team that willbring sustainable business growth.Job Description:...

Roles & ResponsibilitiesYou will handle phone/email inquiries, ensuring the Contact Centre remains highly accessible and supporting service requests for customers and distribution partners.Job Responsibilities: Attend to enquiries and requests from phone calls/emails in a professional and prompt manner. Update complete and accurate information on customer...

Roles & ResponsibilitiesResponsibilities: Making outbound survey calls /follow up calls Call script and training will be provided (follow standardize call scripts) Data entry to ensure data accuracy (call survey results update) Adverse finding to be escalated for further investigation Administrative duties (consolidation of reports/etc) Uphold...

Roles & ResponsibilitiesBenefits Summary Location: CentralJob Responsibilities: Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints...

Roles & ResponsibilitiesJob Description Answer incoming calls from customers to take orders Answer inquiries and questions, handle complaints Provide information to customers and service providers Verify data and entry into the systemRequirements: Willing to work at the Western part of Singapore (Taman Jurong Area) Knowledge of Customer service...

Roles & ResponsibilitiesResponsibilities: Handle customer service hotline and provide first level of support Provide quality customer service to customers over the phone. Listen, probe and question in order to clarify and understand customer needs Any other ad-hoc tasks assignedRequirements: N Level and above Proficient in relevant computer...

Roles & ResponsibilitiesJOB SUMMARYAssist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Attend to guests’ morning calls and other requests.JOB DUTIES AND RESPONSIBILITIES Manages the console (e.g....

Roles & Responsibilities Call Centre / Customer Service Experience No Exp Are Welcome To Apply Office Hour / 5 Days Work Week (including weekends) CBD (Near to MRT)Responsibilities Attend to enquiries via hotline or other channels eg email Handle inbound and outbound calls, and sometimes email Proper recording of conversation with customer in the CRM...