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Executive, VIP Reservations

4 months ago

Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time
Roles & Responsibilities

Responsibilities

  • Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
  • Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
  • Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guest
  • Handle and resolve guests' feedback in a professional manner


Requirement

  • Meet Gaming Regulatory Authority’s statutory requirement of minimum 21 years of age
  • Diploma with proficiency in Microsoft Office applications
  • Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
  • Must be able to work rotating shifts, including weekends and public holidays
  • Candidate is expected to handle English and Mandarin speaking guests

Tell employers what skills you have

Ability to Multitask
Microsoft Office
Room reservations
call centre
Call Centers
Reservation System
Casino Gaming
Reservation
daily calls
Hotel Booking
Answer calls
Shift Nights
Voice Services
Gaming
Attention to Detail
active listening
Call Routing
Booking reservations
Customer Service
Call Center