Reservation Agent

4 weeks ago

Singapore HOTEL ROYAL LIMITED Full time
Roles & Responsibilities

JOB RESPONSIBILITIES

  • Manage and make amendment to reservations or cancellation of reservations.
  • Receive email and faxes, etc. and input the booking information into the HMS system.
  • Check and verify reservations for the day’s arrivals before putting up the expected arrival list.
  • Answer any enquiries pertaining to room reservations and other facilities of the hotel.
  • Coordinate with Front Desk on all last-minute arrivals, especially VIP guests to enable prompt follow up.
  • File all correspondences in filing cabinets according to the month and date order.
  • Perform other duties as and when assigned by the Management.

JOB REQUIREMENTS

  • Possess at least a GCE ‘N’ / ‘O’ Level or equivalent
  • At least 1 year of experience in related field
  • Fresh Grade is welcome
  • Fluent in spoken and written English to handle email/guest
  • Proficient in Microsoft Office and Hotel systems
  • Strong ability to work independently as well as a team player
  • Good communication and interpersonal skills
  • Work well under pressure
  • May be required to work nights, weekends and public holidays

OTHER INFORMATION

  • Yearly increment
  • Annual Wage Supplement
  • Outpatient medical benefits
  • Dental benefit

ABOUT US

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices


Tell employers what skills you have

Front Office
Microsoft Office
Reserves
Ability To Work Independently
Quality Assurance
Work Well Under Pressure
VIP
Pressure
Customer Service
Hospitality

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