Reservations Agent

4 weeks ago

Singapore TELEPORT ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

Reservations Agent

The primary role is to provide professional customer service support via telephone or email correspondence, ensuring information furnished to guests are accurate and appropriate.

Reservations agents are also expected to work with affiliates and chauffeurs to ensure timely reporting in assignment. He/she will ensure data entry is seamless.


Job Scope:


Responsibilities:

  • Attend to inbound and outbound calls and assist with transport and concierge bookings for clients.
  • Perform calls to affiliates and drivers daily for job reminders.
  • Ensure that all correspondence is replied within 24 hours.
  • Ensure follow-ups are done promptly.
  • Engage in active listening with callers, confirming and clarifying information when necessary.
  • Being patient and diffusing angry clients if necessary.
  • Proficient with usage of system (Training will be provided), have experience in using Microsoft Office applications (Word, Excel, Outlook).
  • Ability to provide quotations to clients and upsell when applicable.
  • Ensuring proper handovers to next shift to ensure timely follow-ups to clients.

Requirements:

· Experience working in Transport/Hospitality industry will be an advantage.

· Great communication skills in both written and spoken English

· Excellent telephone etiquette.

· At least 2 years of working experience in a corporate environment.

· Organised and able to effectively multi-task.

· Proficient in MS Office. Good computer skills.

· Able to do shift work, weekends and Public holidays.


Tell employers what skills you have

Outlook
Upselling
Microsoft Office
Secondary Education
Quality Assurance
VIP
Property
Administration
Selling
Data Entry
MS Office
Opera
Communication Skills
Customer Service
Able To Work Independently
Hospitality

  • Reservation Agent

    1 month ago

    Singapore A.SUNSET OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesJob PurposeSunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality...

  • Reservation Agent

    3 weeks ago

    Singapore A.SUNSET OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesJob PurposeSunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality...

  • Cluster Reservations Agent

    1 month ago

    Singapore SSG HOTELS PTE. LTD. Full time $2,000 - $3,000

    An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:Maxwell Reserve, Autograph Collection Hotel (Marriott);Duxton Reserve, Autograph Collection Hotel (Marriott);The Vagabond Club, a Tribute Portfolio Hotel (Marriott);The Serangoon Club, a Tribute Portfolio Hotel (Marriott).Garcha...

  • Cluster Reservations Agent

    4 months ago

    Singapore SG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Reservation Agent

    1 month ago

    Singapore SG HOTELS PTE. LTD. Full time

    Hotel Reservation AgentSg Hotels Pte Ltd. is seeking a highly skilled and experienced Reservation Agent to join our team in Singapore. As a key member of our front office team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.About the Role:Process all reservation requests, changes,...

  • Cluster Reservations Agent

    4 months ago

    Singapore SSG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • International Reservation Sales Agent

    4 weeks ago

    Singapore SABRE ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesThe International Reservation Sales Agent is responsible for providing excellent customer service by assisting guests with their hotel reservations, answering inquiries about hotel services, amenities, and locations, and resolving any issues or concerns. This role involves working in a fast-paced call center environment, where the...

  • International Reservation Sales Agent

    3 months ago

    Singapore SABRE ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesThe International Reservation Sales Agent is responsible for providing excellent customer service by assisting guests with their hotel reservations, answering inquiries about hotel services, amenities, and locations, and resolving any issues or concerns. This role involves working in a fast-paced call center environment, where the...

  • Reservation Agent

    4 weeks ago

    Singapore HOTEL ROYAL LIMITED Full time

    Roles & ResponsibilitiesJOB RESPONSIBILITIES Manage and make amendment to reservations or cancellation of reservations. Receive email and faxes, etc. and input the booking information into the HMS system. Check and verify reservations for the day’s arrivals before putting up the expected arrival list. Answer any enquiries pertaining to room...

  • International Reservation Sales Agent

    1 month ago

    Singapore SABRE ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesThe International Reservation Sales Agent is responsible for providing excellent customer service by assisting guests with their hotel reservations, answering inquiries about hotel services, amenities, and locations, and resolving any issues or concerns. This role involves working in a fast-paced call center environment, where the...

  • International Reservation Sales Agent

    4 weeks ago

    Singapore SABRE ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesThe International Reservation Sales Agent is responsible for providing excellent customer service by assisting guests with their hotel reservations, answering inquiries about hotel services, amenities, and locations, and resolving any issues or concerns. This role involves working in a fast-paced call center environment, where the...

  • Reservations Executive/Assistant Reservations Manager

    4 months ago

    Singapore PENINSULA EXCELSIOR SINGAPORE, A WYNDHAM HOTEL Full time

    Roles & ResponsibilitiesReservations Executive / Assistant Reservations ManagerWe are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record...

  • Reservations Executive/Assistant Reservations Manager

    1 week ago

    Singapore PENINSULA EXCELSIOR SINGAPORE, A WYNDHAM HOTEL Full time

    Roles & ResponsibilitiesReservations Executive / Assistant Reservations ManagerWe are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of...

  • Cluster F&B Reservations Agent

    4 weeks ago

    Singapore SG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Cluster F&B Reservations Agent

    4 months ago

    Singapore SG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • International Reservation Sales Agent | Regional Guest Services Coordinator

    1 month ago

    Singapore SABRE ASIA PACIFIC PTE. LTD. Full time

    About the RoleAt SABRE ASIA PACIFIC PTE. LTD., we are seeking an exceptional International Reservation Sales Agent to join our team as a Regional Guest Services Coordinator.

  • Reservation Agent/Officer

    4 months ago

    Singapore HOTEL ROYAL LIMITED Full time

    Roles & ResponsibilitiesJOB RESPONSIBILITIES Manage and make amendment to reservations or cancellation of reservations. Receive email and faxes, etc. and input the booking information into the HMS system. Check and verify reservations for the day’s arrivals before putting up the expected arrival list. Answer any enquiries pertaining to room...

  • Officer, Reservations

    2 days ago

    Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    Roles & ResponsibilitiesManage guest requests - Assist guests in room reservation requests - Provide information on property facilities, promotions and special programmes to guests - Handle guests' concerns and feedback - Handle all telephone and email enquiries in a timely manner - Liaise with travel agents and referral networks on reservation requests...

  • Officer, Reservations

    2 days ago

    Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

    Roles & ResponsibilitiesManage guest requests - Assist guests in room reservation requests - Provide information on property facilities, promotions and special programmes to guests - Handle guests' concerns and feedback - Handle all telephone and email enquiries in a timely manner - Liaise with travel agents and referral networks on reservation requests...

  • Hotel Reservations Executive

    4 months ago

    Singapore HOTEL ROYAL LIMITED Full time

    Roles & ResponsibilitiesJOB RESPONSIBILITIES Assist the Reservation Manager in planning, coordinating and controlling room reservation operations in the Hotel. Handle tour groups/ad hoc groups convention bookings and or correspondence pertaining to contracts by commercial companies, Travel Agents and Airlines. Ensure that the Front Desk staff, Reservation...