International Reservation Sales Agent

6 days ago

Singapore SABRE ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

The International Reservation Sales Agent is responsible for providing excellent customer service by assisting guests with their hotel reservations, answering inquiries about hotel services, amenities, and locations, and resolving any issues or concerns. This role involves working in a fast-paced call center environment, where the agent will handle inbound calls.


Key Responsibilities:


Reservation Handling:

· Assist guests in making, modifying, or canceling hotel reservations using the hotel’s reservation system.

· Offer information on room types, rates, and packages available to meet guests' needs.

· Process payments, apply discounts, and ensure accuracy in reservation details.

Customer Inquiries:

· Respond promptly to guest inquiries regarding hotel services, amenities, and local attractions.

· Provide detailed information on hotel policies, check-in/check-out procedures, and other relevant information.

· Handle special requests, such as room upgrades or specific accommodations.

Customer Service:

· Deliver exceptional customer service by maintaining a friendly and professional demeanor.

· Resolve guest complaints or issues in a timely and effective manner, escalating when necessary.

· Follow up with guests to ensure their satisfaction with the booking process.

Communication:

· Maintain clear and effective communication with guests, hotel staff, and other team members.

· Document and update guest information, preferences, and feedback in the CRM system.

Operational Support:

· Assist in preparing reports on reservations, cancellations, and customer feedback.

· Participate in ongoing training sessions to stay updated on hotel offerings and customer service best practices.

· Adhere to call center protocols, including maintaining call handling time and accuracy standards.

· Support administrative activities with regards to the hospitality business.


Qualifications:

· High school diploma or equivalent; additional certification in hospitality or customer service is a plus.

· Previous experience in a hotel front desk role is preferred.


Personal Attributes:

· Excellent communication (written and verbal) and interpersonal skills.

· High level of integrity and professionalism.

· Attention to details and customer focused.

· Able to communicate in English, as well as one of the Asian language (Mandarin or Cantonese or Japanese) due to need to support customers in North Asia.


Working Conditions: Role is required to work from 11am to 8pm and weekends, and two rest days during the week. Flexibility in scheduling is essential.


Tell employers what skills you have

CRM
Front Office
Secondary Education
Interpersonal Skills
Arranging
Property
Exceptional Customer Service
Cantonese
Opera
Attention to Details
Communication Skills
Administrative Support
Customer Service
Scheduling
Hospitality
Call Center

  • International reservation sales agent

    1 month ago

    Singapore Sabre Full time

    International Reservation Sales Agent (Japanese Language)Apply to locations: Singapore - Singapore-Paya Lebar Quarter, Singapore, Singapore Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: JR105206Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology...

  • International Reservation Sales Agent

    6 days ago

    Singapore SABRE ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesThe International Reservation Sales Agent is responsible for providing excellent customer service by assisting guests with their hotel reservations, answering inquiries about hotel services, amenities, and locations, and resolving any issues or concerns. This role involves working in a fast-paced call center environment, where the...

  • International Reservation Sales Agent

    3 weeks ago

    Singapore SABRE ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesThe International Reservation Sales Agent is responsible for providing excellent customer service by assisting guests with their hotel reservations, answering inquiries about hotel services, amenities, and locations, and resolving any issues or concerns. This role involves working in a fast-paced call center environment, where the...

  • International Reservation Sales Agent | Regional Guest Services Coordinator

    2 weeks ago

    Singapore SABRE ASIA PACIFIC PTE. LTD. Full time

    About the RoleAt SABRE ASIA PACIFIC PTE. LTD., we are seeking an exceptional International Reservation Sales Agent to join our team as a Regional Guest Services Coordinator.

  • Reservation Agent

    2 weeks ago

    Singapore SG HOTELS PTE. LTD. Full time

    Hotel Reservation AgentSg Hotels Pte Ltd. is seeking a highly skilled and experienced Reservation Agent to join our team in Singapore. As a key member of our front office team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.About the Role:Process all reservation requests, changes,...

  • Reservation Agent

    2 days ago

    Singapore A.SUNSET OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesJob PurposeSunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality...

  • Reservation Agent

    3 weeks ago

    Singapore A.SUNSET OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesJob PurposeSunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality...

  • International Reservation Sales Agent

    3 weeks ago

    Singapore SABRE ASIA PACIFIC PTE. LTD. Full time

    SABRE ASIA PACIFIC PTE. LTD. is seeking a highly skilled International Reservation Sales Agent to join our team in Singapore. As a key member of our reservations department, you will be responsible for delivering exceptional customer service to guests from around the world.Job Summary:The successful candidate will have a passion for hospitality and a strong...

  • Cluster Reservations Agent

    3 months ago

    Singapore SSG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Cluster Reservations Agent

    2 weeks ago

    Singapore SSG HOTELS PTE. LTD. Full time $2,000 - $3,000

    An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:Maxwell Reserve, Autograph Collection Hotel (Marriott);Duxton Reserve, Autograph Collection Hotel (Marriott);The Vagabond Club, a Tribute Portfolio Hotel (Marriott);The Serangoon Club, a Tribute Portfolio Hotel (Marriott).Garcha...

  • Cluster Reservations Agent

    3 months ago

    Singapore SG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Reservations Agent

    7 days ago

    Singapore TELEPORT ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesReservations AgentThe primary role is to provide professional customer service support via telephone or email correspondence, ensuring information furnished to guests are accurate and appropriate.Reservations agents are also expected to work with affiliates and chauffeurs to ensure timely reporting in assignment. He/she will ensure...

  • Reservations Agent

    7 days ago

    Singapore TELEPORT ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesReservations AgentThe primary role is to provide professional customer service support via telephone or email correspondence, ensuring information furnished to guests are accurate and appropriate.Reservations agents are also expected to work with affiliates and chauffeurs to ensure timely reporting in assignment. He/she will ensure...

  • Reservation sales officer

    1 month ago

    Singapore Marriott International Full time

    JOB SUMMARY Respond quickly and efficiently to all reservations-related requests made by prospective hotel guests, corporate bookers, travel agents and co-workers. Promotes room sales through phone contacts and maintains a good relationship with business contacts. Assist the Reservations Manager to ensure the smooth operation of the department. This...

  • Hotel Reservation Sales Specialist

    1 month ago

    Singapore Marriott International Full time

    Job SummaryWe are seeking a skilled and detail-oriented Hotel Reservation Sales Specialist to join our team at Marriott International. As a key member of our reservations department, you will be responsible for handling hotel room sales and ensuring the smooth operation of our reservation process.About the JobProcess and follow up on all FIT and group...

  • Reservation agent

    4 weeks ago

    Singapore Accor Hotels Full time

    Company DescriptionMondrian Singapore Introduction A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore’s most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques. Now Mondrian arrives at...

  • Reservation Agent

    2 weeks ago

    Singapore Accor Hotels Full time

    Company Description Mondrian Singapore Introduction A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore’s most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques. Now Mondrian arrives at...

  • International Sales Representative for Hotel Reservations

    2 weeks ago

    Singapore SABRE ASIA PACIFIC PTE. LTD. Full time

    SABRE ASIA PACIFIC PTE. LTD. is seeking a skilled International Reservation Sales Agent to join our team. As an integral part of our customer service team, you will be responsible for providing exceptional service to guests by assisting with hotel reservations, answering inquiries about hotel services and amenities, and resolving any issues or concerns.This...

  • International Reservation Sales Representative

    2 weeks ago

    Singapore SABRE ASIA PACIFIC PTE. LTD. Full time

    At SABRE ASIA PACIFIC PTE. LTD., we are seeking a skilled International Reservation Sales Representative to join our team.About the RoleThis is an exciting opportunity for a motivated and customer-focused individual to excel in a fast-paced call center environment.As an International Reservation Sales Representative, you will be responsible for delivering...

  • Hotel Reservations Coordinator

    2 weeks ago

    Singapore AMARA SINGAPORE Full time

    Job OverviewWe are seeking an experienced Hotel Reservations Coordinator to join our team at Amara Singapore. As a key member of our front office team, you will play a vital role in maximizing room sales and providing exceptional service to our guests.SalaryThe salary for this position is SGD 45,000 - 55,000 per annum, depending on experience.Key...