Customer Service Executive
2 weeks ago
Company Description
Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.
Role Description
This is a full-time on-site role for a Customer Service Executive located in Singapore. The Customer Service Executive will be responsible for day-to-day tasks such as inventory control, customer service, and order processing.
1. Actively engage with customers to resolve feedback to ensure a high level of satisfaction
2. Liaise with customers on container/cargo/material/ inventory and other administrative and customer service duties.
3. Liaise with internal departments, vendors, and third parties to process order requests from customers.
4. Maintain all shipping and tracking records of customer inventory and movement accurately using the customer’s system and our WMS
5. Generate, maintain, and submit a variety of reports periodically or as and when required
6. Attend to customers’ enquires and requests and keep customers fully informed on GRN, GI, and delivery status.
7. Attend weekly/monthly/quarterly KPI meetings to present progress and KPI scorecards to customers.
8. Manage control measures to ensure mistakes, inaccuracies, and discrepancies are highlighted, addressed, and resolved
9. Oversee team performance through daily engagement and distribution of workload
10. Develop customer business relationships and explore new sales initiatives as and when possible
11. Investigate incidents and accidents and prepare investigation report for submission to the superior and the department concerned
12. Attend to customers’ requests to ensure customer satisfaction
13. Adhere to all company rules and regulations including safety rules
14. Any other duties and responsibilities assigned from time to time
Qualifications
1. Diploma in logistics and supply chain management, or equivalent qualifications preferred
2. Excellent communication and customer service skills
3. Knowledge of warehouse management systems software is an advantage
4. Ability to work in a team environment and independently
5. Attention to detail and ability to multitask
6. Knowledge and experience in shipping, logistics, and warehousing operations is also a plus
7. Able to perform overtime when necessary
Others:
1. Alternate Saturday
2. Meal subsidy
3. Medical, dental & insurance benefits
4. 2 way-Transport provided at Jurong East
Tell employers what skills you have
Customer Service Skills
WMS
Ability to Multitask
Warehousing
Warehouse Management
Inventory
ISO
Inventory Control
Freight
Transportation
Supply Chain Management
Customer Satisfaction
Customer Service
Shipping
Warehousing Operations
-
Customer Service Ambassador
1 week ago
Singapore PEOPLE PROFILERS (EXECUTIVE SEARCH) PTE. LTD. Full timeCustomer Service ExecutiveWe are seeking a highly skilled Customer Service Executive to join our team at People Profilers (Executive Search) Pte. Ltd.Key Responsibilities:Provide exceptional customer service at entry points, maintaining a professional presence in customer-centric areas.Deliver personalized service experiences, attentively noting and acting...
-
Customer Service Representative
3 days ago
Singapore PEOPLE PROFILERS (EXECUTIVE SEARCH) PTE. LTD. Full timeJob Title: Customer Service ExecutiveWe are seeking a highly skilled and experienced Customer Service Executive to join our team at People Profilers (Executive Search) Pte. Ltd.Key Responsibilities:Provide exceptional customer service to clients and tenants, ensuring a high level of satisfaction and loyalty.Deliver personalized service experiences, tailoring...
-
Customer Service Representative
3 days ago
Singapore HA HA BIN SERVICE PTE. LTD. Full timeJob Title: Customer Service AssistantHA HA BIN SERVICE PTE. LTD. is seeking a highly skilled and motivated Customer Service Assistant to join our team. As a key member of our sales support team, you will be responsible for providing exceptional customer service, supporting local sales and Malaysia deliveries, and ensuring timely and accurate execution of...
-
Customer Service Director
2 weeks ago
Singapore TOP ONE SERVICE PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled Customer Service Manager to join our team at TOP ONE SERVICE PTE. LTD. as a key member of our customer service department.Key ResponsibilitiesCustomer Service DeliveryEnsure prompt and professional responses to customer inquiries, maintaining a consistently high quality service standard.Review and standardize...
-
Customer Service Representative
3 days ago
Singapore INTERNATIONAL SERVICE APARTMENTS PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Officer/Sales Admin to join our team at INTERNATIONAL SERVICE APARTMENTS PTE. LTD. The successful candidate will be responsible for managing customer complaints, working closely with the Sales team and Operations to address these complaints, and managing operations schedules and...
-
Customer Service Executive
2 weeks ago
Singapore SINARMAS CEPSA PTE. LTD. Full timeRoles & ResponsibilitiesJob Purpose:Within the Customer Service team, you will be responsible for a set of customer accounts where internally and externally you will manage the execution from factory to customer of sales made by the Sales function.Key Responsibilities: Work closely with cross-functional team on executing the sales. Communicate pro-actively...
-
Customer Service Executive
5 months ago
Singapore STAR CONCORD PTE. LTD. Full timeRoles & ResponsibilitiesCustomer Service Executive · Review customer inquiries for the company's import and export freight and logistics business scopes· Prepare accurate and detailed quotations for customers· Clarify and negotiate proposals with customers to ensure customer satisfaction· Review customer orders to ensure consistency with quotations...
-
Customer Relationship Executive
3 days ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full timeJob Title: Customer Relationship ExecutiveJob Summary:We are seeking a highly skilled Customer Relationship Executive to join our team at Harmony New Energy Auto Service (Singapore) PTE. LTD. The successful candidate will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and ensuring...
-
Customer Service Representative
2 weeks ago
Singapore HA HA BIN SERVICE PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at HA HA BIN SERVICE PTE. LTD. as a Sales Support Specialist. The successful candidate will be responsible for providing exceptional customer service, supporting sales teams, and ensuring seamless logistics operations.Key ResponsibilitiesOrder...
-
Customer Service Executive
3 months ago
Singapore DIMENSIONS INTERNATIONAL COLLEGE PTE. LTD. Full timeRoles & ResponsibilitiesHiring: Customer Service ExecutiveLocation: Kovan / Orchard CampusWorking hours: Mon-Fri 9am-6pm, Sat 9am-1pm (Alternate Saturday)Salary range: $2200-3000 per month (commensurate with experience)Responsibilities: Respond to customer enquiries via phone calls or face to face Administration of enrolment; including preparation of...
-
Customer Service Executive
5 months ago
Singapore CPO PTE. LTD. Full timeRoles & ResponsibilitiesCPO is startup dedicated to providing exceptional customer service and satisfaction. We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service...
-
Customer Services Executive
2 weeks ago
Singapore ONEPIP PTE. LTD. Full timeRoles & ResponsibilitiesJob DescriptionWe are a fintech financial institution specialising in currency trade and money transfers and is looking for a highly dynamic Customer Services Executive to join our transactional team.Responsibilities: Generate and manage leads. In charge of following up with leads, confirming sales appointments and finding leads....
-
Customer Service Executive
4 months ago
Singapore MILKYWAY INTERNATIONAL TANK TRANSPORTATION PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities: Attend to customer’s enquiries on job order status, availability and co-ordination of tasks,etc. Execution of customer's orders, processing and summarizing the essential informationgiven into the job order form with required attachments. Use of Trade-net to provide the Value-Added Service of permit...
-
Customer Services Executive
2 weeks ago
Singapore ONEPIP (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesJob DescriptionWe are a fintech financial institution specialising in currency trade and money transfers and is looking for a highly dynamic Operations Executive (Corporate Services) to join our transactional team.Do you have a knack for operational work and processes? Yearning for a regular, consistent role and yet will not back off...
-
Customer Service Executive
3 days ago
Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeJob Title: Customer Service ExecutiveThis role is responsible for providing exceptional customer service and support to clients in the logistics and supply chain industry.Key Responsibilities:Handle customer inquiries and concerns in a professional and timely mannerMonitor shipments and update stakeholders on the status of deliveriesPerform data entry and...
-
Customer service executive
4 days ago
Singapore MALAYAN DACHING CO PTE LTD Full timeRoles & ResponsibilitiesWe are a Singaporean SME located in Jurong area, manufacturer and agent for Weighing and Weighing Related Equipment, Electronic Measurement & Control Devices, Powder Processing Equipment and Systems, and Packaging Equipment. The foundation of our continued success over the past 69 years is a dedicated and professional team that...
-
Customer Service Executive
2 weeks ago
Singapore AVANTCHEM PTE. LTD. Full timeRoles & Responsibilities Supporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Coordinate with 3PL with orders release and arrange transportation Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow...
-
Customer Service Executive
4 months ago
Singapore ASHFORD DENTAL CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesAshford Dental is accepting application for a Customer Service Executive role. Job scope is as follows: Liaising with patients in person and over online platforms Understanding and explaining treatments to patients financial counselling and treatment coordination registering and discharging patients in the clinic facility We...
-
Customer Service Executive
3 weeks ago
Singapore Singtel Group Full timeAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...
-
Customer Service Executive
3 weeks ago
Singapore Singtel Group Full timeAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...