Senior / Guest Service Executive
3 months ago
Job Expectations
- Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
- Understanding the guests’ preferences to ensure that services offered meet their needs.
- Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
- Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
- Approach any additional tasks assigned by superiors diligently and professionally.
- O Levels or equivalent.
- Able to work rotating shifts, weekends and Public Holidays.
- Positive attitude with an outgoing personality and good communications skills.
- Those without experience are welcome to apply.
Tell employers what skills you have
Front Office
Microsoft Office
Ability To Work Independently
Good Interpersonal Communication Skills
Good Communication Skills
Opera
Cashiering
Team Player
Customer Service
Hospitality
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