Senior Guest Service Executive
4 days ago
Responsibilities:
- Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
- Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
- Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
- Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
- Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
- Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
- Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
- Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
- Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
Requirements:
- Minimum Diploma in Hospitality
- Able to perform rotating shifts
- Positive attitude and outgoing personality and good public relations skills
- Previous experience in hospitality and Opera knowledge will be advantageous
-
Hospitality Guest Service Executive
3 days ago
Singapore VILLAGE HOTEL KATONG Full timeJob Title: Hospitality Guest Service ExecutiveCompany Overview: Village Hotel Katong is a leading hospitality brand, committed to providing exceptional service and unforgettable experiences for our guests.Salary: SGD 3,500 - SGD 4,200 per month, depending on experience.About the Role:The Senior / Guest Service Executive will be responsible for ensuring that...
-
Guest services executive
2 weeks ago
Singapore Paradox Clarke Quay Pte. Ltd. Full timeThe main responsibilities and tasks of this position are as listed below, but not limited to these: In charge of the Front Desk operation for the entire shift and ensure all tasks on the same shift are completed on time and follow the quality standard. To check and ensure the Front Desk is fully equipped with all stationery and report any equipment...
-
Guest services executive
2 days ago
Singapore Accor Hotels Full timeCompany Description Experience the dynamic energy and cultural charm of Singapore at Pullman Singapore Hill Street , our flagship upscale hotel proudly representing the renowned Pullman brand that is designed to inspire and invigorate. Nestled in the cultural heart of Singapore, immerse yourself in the dynamic energy and allure of a cosmopolitan city while...
-
Guest Services Executive
3 months ago
Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full timeRoles & ResponsibilitiesSummaryGuest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises...
-
Executive of Guest Services
1 week ago
Singapore QUAICH PTE. LTD. Full timeRole OverviewWe are seeking an experienced and charismatic Guest Relations Executive to join our team at Quaich Pte. Ltd.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues alike.About the RoleThis is a unique opportunity to be part of a dynamic and...
-
Conrad Service Guest Service Executive
2 months ago
Singapore CONRAD SINGAPORE ORCHARD Full timeRoles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Guest Services Executive
2 months ago
Singapore PARADOX CLARKE QUAY PTE. LTD. Full timeRoles & ResponsibilitiesParadox Clarke Quay Pte. Ltd. / Paradox Singapore Merchant Court partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the Hospitality industry. Career Switchers are also welcome.The main responsibilities and tasks of this position are as listed below, but not...
-
Guest Services Executive
1 week ago
Singapore PARKROYAL COLLECTION MARINA BAY, SINGAPORE Full timeRoles & ResponsibilitiesJob Description:· Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements and movement.· Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.· Maintain current knowledge of hotel products, services,...
-
Guest Services Executive
3 months ago
Singapore ROYAL PLAZA Full timeRoles & ResponsibilitiesVoted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities: Work across reception, concierge, and executive lounge Welcome guests warmly and...
-
Guest services executive
4 weeks ago
Singapore QT Singapore Full timeAre you currently working in a service-based environment and looking to take your skills to one of the most exciting new brands to hit Singapore? Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction? Do you dream of an ever-changing, fast-paced team environment where you get coaching and...
-
Guest Service Executive
5 days ago
Singapore ALPHA HR PTE. LTD. Full time $2,800 - $3,000We're on the lookout for enthusiastic individuals to join our team as Guest Service Executive! This is a fantastic opportunity for those who have a passion for the F&B industry and want to be part of a vibrant team.A door host or hostess is responsible for greeting guests at the door of a restaurant or other establishment:ResponsibilitiesWelcoming Guests:...
-
Senior Guest Service Executive
4 weeks ago
Singapore Far East Organization Full timeJob Summary:As a Senior Guest Service Executive at Far East Organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless hospitality services to our guests. This role requires a multi-skilled professional who can handle various responsibilities with a positive attitude and outgoing personality.Key...
-
Senior Guest Services Manager
6 days ago
Singapore KATONG HOLDINGS PTE. LTD. Full timeJob Summary:Katong Holdings Pte. Ltd. is seeking a highly skilled Senior Guest Services Manager to join our team in Holiday Inn Express Katong.About the Role:The successful candidate will be responsible for providing consistent, reliable service in the hotel, including superior cleanliness standards and optimum manpower productivity. They will also be...
-
Guest Service Executive
3 months ago
Singapore 30 BENCOOLEN PTE. LTD. Full timeRoles & Responsibilities30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.Job Highlights: 5-day work week Career Progression Opportunities Dynamic teamJob Description: Reporting to...
-
Guest Service Executive
3 months ago
Singapore PHOENIX OPCO PTE. LTD. Full timeRoles & ResponsibilitiesAre you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?Do you dream of an ever changing, fast paced team environment where...
-
Guest Service Executive
3 months ago
Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full timeRoles & ResponsibilitiesJD – lyf Guard (Guest Service Executive)You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a...
-
Housekeeping Team Member
1 week ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full timeTREETOPS EXECUTIVE RESIDENCESWe are seeking a skilled and friendly Housekeeping Team Member to join our team at Treetops Executive Residences. As a key member of our housekeeping team, you will play a vital role in ensuring the highest level of service for our guests.Job Description:This is an exciting opportunity to work in a fast-paced environment where no...
-
Senior/Guest Service Executive
7 months ago
Singapore SERENE LAND PTE LTD Full timeRoles & ResponsibilitiesResponsibilities: Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries. Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled...
-
Hotel Guest Service Executive
6 days ago
Singapore VILLAGE HOTEL BUGIS Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Service Executive to join our team at Village Hotel Bugis. In this role, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
-
Senior/guest service executive
1 month ago
Singapore Success Human Resource Centre Pte Ltd Full timeJob Responsibilities: Work closely with the Assistant Manager and provide courteous services to guests, responding efficiently and tactfully to guests’ complaints, requests, and enquiries. Provide courteous and efficient service, complying with guests’ requests whenever possible. Ensure that all telephone calls are handled promptly within three rings....