Senior Guest Service Executive

4 days ago


Singapore SERENE LAND PTE LTD Full time $2,500 - $3,200

Responsibilities:

  • Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
  • Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
  • Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
  • Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
  • Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
  • Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
  • Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
  • Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
  • Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Requirements:

  • Minimum Diploma in Hospitality
  • Able to perform rotating shifts
  • Positive attitude and outgoing personality and good public relations skills
  • Previous experience in hospitality and Opera knowledge will be advantageous


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