System Desk Administrator

1 month ago


Singapore VECTOR SEARCH PROFESSIONALS Full time
Roles & Responsibilities

Responsibilities:


Onsite Engineering Support:


  • Provide Level 1 troubleshooting for Network, UNIX, Wintel, Storage, and Cloud environments, maintaining system performance and addressing alerts. 
  • Incident Handling: Respond to Severity 1 incidents, escalating to Level 2 support as needed, and document all actions taken.
  • Proactive Issue Escalation: Escalate issues detected through health monitoring to stakeholders promptly to ensure timely intervention. 
  • Vendor Escort Duties: Facilitate vendor access for maintenance and hardware replacements, ensuring adherence to security policies. 
  • Documentation and Reporting: Log all critical events, incidents, and actions in the incident management system, maintaining up-to-date records and timelines.


Monitoring System Health:


  • Conduct daily reviews of CPU, memory, disk usage, and network activity; identify anomalies and initiate troubleshooting.
  • Backup Job Monitoring: Verify daily backup completions, re-run failed backups, and ensure data integrity.
  • Incident Ticket Management: Acknowledge, categorize, and log incidents and service requests, tracking them through closure.
  • 3rd Party Support Collaboration: Open and monitor support tickets with vendors for external troubleshooting, following up until resolution.

Monthly responsibilities:


  • Review and optimize system monitoring and backup processes.  Contribute to monthly service and incident metrics reports. 
  • Participate in stakeholder meetings to discuss escalations and ongoing issues.


This position is onsite and requires 24 x 7 coverage on rooster basis. Of course shift allowance and benefits will be there.





Tell employers what skills you have

Troubleshooting
Hardware
Active Directory
VMware
IIS
Root Cause Analysis
Unix
Windows Server
Problem Management
Windows
Engineering Support
Completions
DNS
Incident Management

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