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Customer Service Specialist

2 months ago

Singapore KIDS EDUTAINMENT PTE. LTD. Full time
Roles & Responsibilities

Position: Customer Service Specialist


Work Location: Singapore 098008


Salary: $3150 SGD


Job Scope:

  • Ticketing, Customer Service, and Event Coordination: Manage all ticketing processes and provide excellent customer service, ensuring smooth event coordination.
  • Collaboration with Sales Department: Work closely with the Sales team to plan and execute events, including School Visits and Birthday Parties.
  • Site Inspections: Conduct site inspections for a variety of clients, including Schools, Travel Agents, Families (for Birthday Parties), and Media/Video shooting inquiries, both for walk-ins and by appointment.
  • Customer Assistance: Assist walk-in customers with inquiries and provide guidance as needed.
  • Continuous Improvement: Proactively seek ways to enhance departmental effectiveness and efficiency by suggesting improvements where appropriate.
  • Professionalism: Perform all duties with a professional attitude, ensuring that company service standards, objectives, and code of conduct are consistently met or exceeded.
  • Record Keeping: Create and maintain accurate records and documentation.
  • Child Safety: Enjoy working with children and prioritize their safety at all times.

Requirements:

  • Language Proficiency: Fluent in written and verbal English.
  • Experience: Minimum of 2 years of experience in event coordination or customer service.
  • Technical Skills: Proficient in using emails, Microsoft Word, and Microsoft Excel.

Tell employers what skills you have

Sales
Microsoft Office
Microsoft Excel
Ticketing
SAP
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Disposition
Shipping
Customer Service Experience