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Banquet Operations Executive

4 weeks ago

Singapore SERANGOON GARDENS COUNTRY CLUB Full time
Roles & Responsibilities

Key Responsibilities: The Banquet Operations Executive assists the Manager in planning, organizing, and directing the banquet operations effectively, while maintaining the Club’s quality and standards, and ensuring customer satisfaction.


1. Operational Management:

  • Manage the setup of banquet rooms in accordance with client orders.
  • Oversee and ensure the smooth and efficient operation of the banquet.
  • Liaise with the kitchen during the banquet function.
  • Maintain cleanliness and orderliness of buffet counters and other setups.
  • Present menus and make recommendations to increase sales.
  • Receive, write, and place food and beverage orders.
  • Ensure prompt and accurate service of food and beverage.
  • Provide orientation and brief the part-time staff.
  • Assist other F&B outlets whenever required.
  • Establish good guest relations and handle guest complaints.

2. Administration:

  • Check communication books for daily events.
  • Conduct pre-service staff briefings.
  • Update signboards and report lost and found items.
  • Submit guest/staff incident reports and update logbooks.
  • Submit part-timers' daily claims and forecasts, staff weekly schedules, breakage reports, and operation equipment inventory.
  • Ensure punctuality, correct uniform, and professional service from all employees.
  • Supervise banquet personnel to maintain service standards.
  • Adhere to the department's operational budget and control costs.
  • Adhere to Club's Employment Rules and Regulations of part-time staff, as well as policies relating to Fire, Hygiene, Health, and Safety.

Job Requirement:

· 2 years of relevant experience

· Self-driven and able to work independently

· Good communication and customer service skills


Tell employers what skills you have

Customer Service Skills
Ability to Multitask
Weddings
Lifestyle
Microsoft Excel
Inventory
Fitness
Guest Relations
Event Management
Planner
Attentive
Digital Marketing
Customer Satisfaction
Directing
Able To Work Independently

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