Assistant Banquet Operations Manager

2 weeks ago


Singapore CARLTON HOTEL (SINGAPORE) PTE LTD Full time
Roles & Responsibilities
  • Job Responsibilities
  • Supervising banquet operations in the absence of the Banquet Operations Manager
  • Ensuring catered events and banquet setups are in accordance with the approved Banquet Event Order (BEO) and client's requirements
  • Supervising the timely and consistent service provided by banquet staff according to Hotel's standards
  • Resolving guest feedback professionally and following up efficiently
  • Planning and ensuring adequate manpower for all banquet events
  • Coordinating promptly with other departments such as Catering Sales, Kitchen, Housekeeping regarding guest requests
  • Maintaining updated knowledge of the Hotel's products and services, especially in F&B offerings
  • Ensuring service standards and operating procedures comply with Hotel's policies
  • Ensuring serving staff adhere to required cleanliness and hygiene standards
  • Monitoring banquet expenses including labor cost, beverage cost, and inventory equipment
  • Effectively managing Banquet Operations, Strategic Planning, and related paperwork
  • Conducting regular training sessions for staff to ensure awareness of standard operating procedures and health & safety measures
Education & Work Experience
  • Diploma / Degree in Hotel Management, Food & Beverage, or equivalent field
  • Minimum 3-4 years of relevant experience, preferably in a supervisory position
  • Proven ability to engage with customers, employees, and vendors
  • Hold alcohol awareness certification and/or food service license mandated by local authorities
  • Demonstrate strong problem-solving and leadership skills
  • Show initiative in undertaking new tasks autonomously
Skills
  • Weddings
  • Strategic Planning
  • Microsoft Office
  • Analytical Skills
  • Housekeeping
  • Interpersonal Skills
  • Inventory Management
  • Recruiting
  • Career Development
  • Problem Solving
  • Attentiveness
  • Pressure Handling
  • Team Management
  • Hotel Management
  • Catering


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