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Assistant Banquet Operations Manager
2 weeks ago
- Job Responsibilities
- Supervising banquet operations in the absence of the Banquet Operations Manager
- Ensuring catered events and banquet setups are in accordance with the approved Banquet Event Order (BEO) and client's requirements
- Supervising the timely and consistent service provided by banquet staff according to Hotel's standards
- Resolving guest feedback professionally and following up efficiently
- Planning and ensuring adequate manpower for all banquet events
- Coordinating promptly with other departments such as Catering Sales, Kitchen, Housekeeping regarding guest requests
- Maintaining updated knowledge of the Hotel's products and services, especially in F&B offerings
- Ensuring service standards and operating procedures comply with Hotel's policies
- Ensuring serving staff adhere to required cleanliness and hygiene standards
- Monitoring banquet expenses including labor cost, beverage cost, and inventory equipment
- Effectively managing Banquet Operations, Strategic Planning, and related paperwork
- Conducting regular training sessions for staff to ensure awareness of standard operating procedures and health & safety measures
- Diploma / Degree in Hotel Management, Food & Beverage, or equivalent field
- Minimum 3-4 years of relevant experience, preferably in a supervisory position
- Proven ability to engage with customers, employees, and vendors
- Hold alcohol awareness certification and/or food service license mandated by local authorities
- Demonstrate strong problem-solving and leadership skills
- Show initiative in undertaking new tasks autonomously
- Weddings
- Strategic Planning
- Microsoft Office
- Analytical Skills
- Housekeeping
- Interpersonal Skills
- Inventory Management
- Recruiting
- Career Development
- Problem Solving
- Attentiveness
- Pressure Handling
- Team Management
- Hotel Management
- Catering
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