Supervisor, Banquet

2 weeks ago

Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

The job responsibilities include the following:

  • Supervise the team members on shift. Ensure they are well groomed, properly attired and personal hygiene level to ensure strict adherence to Hotel's standards of quality service
  • Build close working relationship and effective communications with catering personnel, food caterer and other departments
  • Ensure that F&B control procedures are adhere to and that all food and beverage are issues with proper chits of charging
  • Attend to guest complaints, problems or situation and take prompt, corrective action, ensuring the highest degree of guest satisfaction
  • Requisite in advance for casual labour to ensure consistency of service
  • Assist in checking all function rooms daily to ensure consistency of service and ensure that lights, aircon, carpets and fixtures are in good and proper working conditions
  • Respond properly in any hotel emergency or safety situation
- changes in efficient and obliging manner so as to satisfy the organisers or guests but not to the hotel's disadvantages

  • Requisite in advance for casual labour to ensure consisting of service
  • To assist the Banquet Manager in ensuring the efficient and economic operation of the Department in support of all other operating Departments, supplying services as required to the entire operations.
  • Establishes a rapport with guests maintaining good customer relationships.
  • Frequently verifies that guests at banquets and events are receiving the best possible service.
  • Directly oversee the actual setup and services of contracted functions by giving specific menu information to servers, by coordinating the timings of event with food caterer to ensure success of each function
  • Ensure all necessary equipment, utensils and tables, are ready for use in advance for each function

Requirements:

  • Diploma in Hospitality or F&B Service
  • At least 3 years of working experience in relevant field
  • Positive attitude and team player
  • Good customer service and interpersonal skills

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