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Customer Service Executive

4 months ago


Singapore LINKTRIX CONSULTANTS PTE. LTD. Full time
Roles & Responsibilities

As part of a team of Customer Service Executives, you'll make outbound calls to deliver product updates to customers and meet performance targets set by your reporting Team Leader.


Job Description:

  • Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ.
  • Engage with customers in a professional and courteous manner, actively listening to their needs and concerns.
  • Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns.
  • Achieve individual and team performance KPIs and goals.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
  • Gather customer feedback and sentiments and escalate to the Team Leader for further actions.
  • Maintains and improves service level quality by adhering to standards and guidelines.
  • Handle ad hoc duties as required.

Job Requirements:

  • Minimum 1 year of experience in outbound call centres.
  • Insurance background will be preferred.
  • Minimum GCE ‘O’ Level / Diploma.
  • Excellent interpersonal and persuasive skills.
  • A good team player with ability to multitask and meets stringent service standards.
  • Proficient in Microsoft Office.
  • Meticulous in documentation and fulfillment work.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.


Tell employers what skills you have

Ability to Multitask
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Service Level
Adaptability
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Customer Service Experience