Manager/Senior Manager, Customer Experience

Summary The Veterans Experience Office (VEO) is focused on creating a Veteran-centered VA. This position is located in the Enterprise Business Intelligence Service under the Enterprise Contact Center Operations Division. The incumbent will assist in maintaining, monitoring, and executing administrative functions and needs at each call center. Providing...

Description Vantage is looking for an ambitious, detail-oriented, resourceful Senior Manager, Customer Experience to establish and maintain customer relationships and promote customer satisfaction across the Asia Pacific region. You will be the interface for Vantage Customers to ensure that their needs are being met and will coordinate throughout all...

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. We take pride in delivering the best customer experience possible and we...

IMDA’s vision is to build a dynamic digital economy, and a cohesive digital society, driven by an exceptional Infocomm and Media ecosystem. In line with Singapore’s social compact, IMDA seeks to help every citizen (from the young to the old) thrive in the digital age, and feel that he or she can engage in activities online in a safe, inclusive and...

HPB is embarking on a journey to enhance our customer experience delivery across the various touchpoints. We are looking to hire an enthusiastic officer who will assist the Deputy Director in driving the HPB roadmap towards a consistent and positive customer experience. If you are passionate and believe in CX, we welcome you to join our CX team in this...

IMDA’s vision is to build a dynamic digital economy, and a cohesive digital society, driven by an exceptional Infocomm and Media ecosystem. In line with Singapore's social compact, IMDA seeks to help every citizen (from the young to the old) thrive in the digital age, and feel that he or she can engage in activities online in a safe, inclusive and...

Job Description Responsibilities: Key Account Management Identify, engage and develop selected customers and non-customers as key accounts Discover opportunities to serve customers’ real estate needs across asset classes and countries Develop new group-wide capabilities and impactful initiatives to create value for customers and stakeholders ...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. So if you believe in inspiring a better future, read on. About the Role Supports the company’s ambition in achieving NPS #1 through in-depth understanding and development of customer journey maps (CJM), and identifying areas where customer...

The successful candidate will join the Integrated Customer Care (ICC) unit under the Customer Experience team . The ICC section works closely with internal and external stakeholders to manage the various frontline workforce programmes that drives Customer Experience (CX) excellence through innovative, transformative, and intimate experiences. Job...

Maintain a positive and never-say-die attitude to promote or maintain a healthy culture across the team Work with customers in answering their queries and providing them with the necessary support. Liaise with internal and external partners to ensure that customer requests and/or transactions are fulfilled within an acceptable timeline. Maintain a...

Get to know the businessGeneral Insurance is a leading provider of insurance products and services for commercialand personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers througha diversified, multichannel distribution network.About the...

We are looking for a motivated individual with a strong passion to spearhead digital transformation initiatives for the Customer Experience (CX) team at Changi Airport Group (CAG). Your role requires an inquisitive mindset, dedicated to elevating passenger experience by leading the development of digital products and services. The ideal candidate...

We are looking for a  Senior / Manager, Events  to join our team! As a  Senior / Manager, Events   we rely on you to: Work directly with the organizers on their event programs and requirements in order to provide professional advice to facilitate and assist on their planning. Conduct venue inspections with the organizers or external...

Senior Project Management - Seller Experience, Shopee DepartmentOperationsLevelExperienced (Individual Contributor)LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team...

Job Responsibilities/Requirements: The incumbent is responsible for overall KPIs of Revenue and Churn of Postpaid Mobile Business. This person manages a team of subject matter experts (SMEs) of their respective portfolios. As custodians of the Revenue and Churn KPI, they will drive the strategies for revenue and retention and collaborate with the...

Senior Sales Manager Andaz Andaz Singapore SG - Singapore - SingaporeSalesDepartment Head/ManagerFull-timeReq ID: SIN001326Local Summary Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's up-&-coming Ophir-Rochor district, sets...

1. Responsibilities:Handle queries via live chat, email and hotlineDelivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationshipsOn-boarding customers by processing their applications and performing KYC checksExecution...

Manage multiple projects and responsible for the execution from planning to initiation to completion. Determine project goals to ensure the project supports business objectives and strategies. Develop project plans which include requirements, scope, deliverables, budget and schedules. Define project tasks and resource requirements to achieve optimal...

Title: Senior Manager Job ID: Location: Elect – Jurong East Street, SG Description: Your role involves both strategic and hands-on, providing full cycle Human Resources support to the assigned business units. This role will work with business leaders, managers, HR Center of Excellence (COE) and Shared Services (HRS), to shape the people...

Your role Digital Realty’s Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful candidate for this role will have a strong working knowledge of Data...