Senior Project Management

Found in: Talent SG C2 - 2 weeks ago


Singapur, Singapore Shopee Full time
Senior Project Management - Seller Experience, Shopee DepartmentOperationsLevelExperienced (Individual Contributor)LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

We are currently seeking highly motivated and experienced professionals to join our Content Solutions Team. Content Solutions drive projects and ideas to help improve listing experience and unblock product opportunities on Shopee. This is an exciting role to collaborate with cross-functional teams, influence strategic decision-making, and drive the successful execution of projects from idea initiation to completion.

Job Description:

Project Planning and Execution:

Develop comprehensive project plans, including scope, objectives, deliverables, timelines, and resource allocation. Coordinate and facilitate project kickoff meetings, ensuring clear communication of project goals, roles, and responsibilities. Monitor project progress, proactively identify and address potential roadblocks, and implement corrective measures as necessary. Collaborate with the Business Intelligence (BI) team to execute data analysis, extracting meaningful insights to inform business decision-making. Document project-related information appropriately, including progress, milestones, lessons learned, best practices, and recommendations for future projects.

Unblock Potential Products/ New Category Opportunities: 

Identify opportunities for listing policy improvement by conducting a comprehensive analysis of impacted listings, and identifying the root causes for the listing performance. Identify new category opportunities by closely collaborating with Commercial-side teams and monitoring market trends to improve the platforms assortment and maximize commercial potential while complying with industry/government regulations. Collaborate with functional teams to unblock obstacles and drive the successful execution of new category launch/policy improvement, ensuring alignment with business goals and user experience.

Evaluate and Enhance Efficiency: 

Collaborate with internal stakeholders to assess the effectiveness and efficiency of existing processes and policies related to the overall platforms listing quality control. Identify areas for improvement and develop strategies to optimize workflows, streamline processes, and enhance overall seller/user experience. Serve as a subject matter expert on seller listing behavior, providing valuable insights for seller communication design, UI/UX, recovery strategies, and continuous improvement initiatives. Requirements: Experience working in a fast-paced environment. Proven experience in project management, process optimization, and stakeholder management. Strong communication and presentation skills, with the ability to effectively convey complex information to diverse audiences. Strong analytical skills with the ability to interpret user data and derive actionable insights. Proactive mindset with a focus on tracking project progress, monitoring KPIs, and ensuring adherence to timelines. Ability to work collaboratively in a cross-functional environment, fostering positive relationships and influencing key stakeholders.
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