Senior Associate/ Assistant Manager, Airport Operations Services, Customer Experience

The successful candidate will join the Integrated Customer Care (ICC) unit under the Customer Experience team . The ICC section works closely with internal and external stakeholders to manage the various frontline workforce programmes that drives Customer Experience (CX) excellence through innovative, transformative, and intimate experiences. Job...

We are seeking a dynamic and experienced individual to join our team as an Airport Operations Manager focused on enhancing the departure experience for passengers. In this role, you will be responsible for overseeing and optimising all aspects of the departure process, ensuring a seamless and efficient journey for travelers. If you have a strong...

The Airport Operations Strategy & Transformation (AOST) team is the innovation pillar under Airport Management cluster to drive transformation for airport operations. We are seeking self-driven members to join our team. As part of an entrepreneurial team within an ops division, you would be given the autonomy to envision, define and deliver impactful...

We are looking for motivated and analytical individuals who play an important role in enhancing Changi Airport's operational performance in safety, capacity and efficiency. Your role requires you to have in-depth knowledge of airfield and flow to manage airside operations at Changi Airport. To ensure a high-performing airside operation, you will be the...

Your Mission As a Senior Airport Emergency Officer, saving lives and minimizing property losses are your core mission. Equipped with in-depth aviation firefighting skills, you are an indispensable member of a specialized team required to perform rescue and firefighting operations during an emergency. Your role involves leading and managing a group of...

The Airside Operations Planning Senior Associate plays a crucial role to facilitate safe and efficient aircraft operations on runways and taxiways, such as the prevention of accidents from runway incursions. You will develop and review policies, concept of operations and spearhead the implementation of initiatives to enhance operational efficiency and...

We are looking for talented, analytical, and motivated individuals to drive CAG’s strategic policies for key operational markets at Changi, as part of CAG’s Airport Operations Policy team. You will be responsible for Changi Airport Group’s policies for overseeing our most critical operational partners. In the course of your work, you will develop...

An exciting opportunity awaits you at the Airport Operations Transformation Team! You will be working with a team of dedicated product managers and engineers to develop web applications to address the needs of our business units and drive digital transformation. You will: Collaborate on a daily basis with product managers to understand business...

An exciting opportunity awaits you at the Airport Operations Transformation Team! You will be working with a team of dedicated product managers and engineers to develop customised solutions to address the needs of our business units and drive digital transformation.  You will: Collaborate on a daily basis with product managers to understand business...

You will develop and review mid to long-term policies and spearhead the implementation of initiatives to enhance operational efficiency and safety for operations at Changi Airport’s aircraft stands, particularly in areas of ground handling operations, groundhandling safety oversight and apron operations. You will work closely with the CAG operations shift...

You will take on a range of exciting challenges in Airport Terminal Planning relating to stakeholders engagement and operational requirements. Your work will make a difference to our planning and delivery of Changi East – Changi Airport’s largest expansion project to date encompassing the future Terminal 5 and surrounding infrastructure. In this role,...

The Airside Development team oversees the development and operationalisation of new airside infrastructure projects particularly for T5 (apron, baggage, taxiways), and plan for future concept of operations by working closely with internal and external stakeholders, to ensure a safe and efficient airside and baggage operations in Changi Airport. To do so,...

Join our dynamic team at AOS’ Changi Precinct as you lead the charge in marketing, strategic market development, and innovation. You'll be responsible for marketing and crafting new experiences to cement Changi Airport's position as a world-class air hub, attracting and engaging both travellers and locals. We are seeking a leader who will: Develop and...

We are looking for motivated individuals to help enhance the competitiveness of Changi Airport’s retail and service businesses. You will play an important role in supporting retail leasing, retail planning, management of leased spaces, tenant relationship and operations management, service performance analysis, operations policy formulations as well as...

Summary The Veterans Experience Office (VEO) is focused on creating a Veteran-centered VA. This position is located in the Enterprise Business Intelligence Service under the Enterprise Contact Center Operations Division. The incumbent will assist in maintaining, monitoring, and executing administrative functions and needs at each call center. Providing...

Job DescriptionThe successful candidate will join the Airport Operations Department in SIA's Customer Services & Operations Division. Key Responsibilities: Maintain operational manuals to ensure compliance with the requirements of the Air Navigation Order, IATA Operational Safety Audit (IOSA) and Star Alliance Core Values Communicate ground services...

Changi Airport Group is looking for a dynamic and experienced Assistant Manager/Manager, Sales & Marketing to join our Airport Community (Non-Traveller) Team. The successful candidate will play a pivotal role in managing the end-to-end staff customer lifecycle, focusing on customer acquisition, value extraction and retention strategies. This position offers...

Your Mission As an Airport Emergency Officer , saving lives and minimizing property losses are your core mission. Equipped with in-depth aviation firefighting skills, you are an indispensable member of a specialized team required to perform rescue and firefighting operations during an emergency. You will be responsible for operating sophisticated...

As a member of Airside Development , you will play a key role in supporting the ongoing development plans of Changi Airport by facilitating safe and efficient construction activities in the airfield. This role reports to the team lead of the Airside Development (Airside Works) team: You will be involved in regular engagements with various project...

Your Mission As an Airport Emergency Officer (Specialist) , saving lives and minimizing property losses are your core mission. Equipped with in-depth aviation firefighting skills, you are an indispensable member of a specialized team required to perform rescue and firefighting operations during an emergency. Your responsibilities include ensuring the...