Manager, Customer Success

Found in: Talent SG C2 - 2 weeks ago


Singapur, Singapore DIGITAL REALTY Full time

Your role

Digital Realty’s Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful candidate for this role will have a strong working knowledge of Data Center Operations, exert strong executive presence and be comfortable interacting with Senior Leaders from the world’s largest companies on a regular basis.

What you’ll do 

An ambassador – You will be an advocate for our customers. collaborate and align across global functions with complete transparency A catalyst – You will spark initiatives of change, success, and consistency  A driver – You will be a reliable driver. We are on it, and we own it with a sense of urgency Owner – You will proactively communicate well and follow-through until we close the loop. You will exemplify trustworthiness and accountability A difference maker to our Customers and our Stakeholders Maintain a wholistic understanding of your customers portfolio; be proactive in anticipating their needs Execute life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management Leverage your relationship with customers along with our in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company. Regularly meet with customers to ensure we are aligned with their needs. Partner with our Sales and Portfolio teams to execute renewal agreements and identify customer customers that may be candidates for expansion to colo, scale and/or hyperscale solutions. Proficiency in following competencies Critical Awareness (Exceptional organizational skills, Sense of Urgency, Time Management , Ensures accountability) Corporate Acumen (Executive savviness, Financial acumen, Thinking Global, Thinking about sales without being in sales) Communications (Responsive and Reliable, Sets expectations early and follows through often, Says no when appropriate, Solid written and verbal communications) Conflict Resolution (Deals well with conflict, Problem solver, Growth mind-set, Maintaining a positive attitude) Collaborative (Cross-functionally aligned, Trustworthy, Leveraging resources wisely, Self-awareness) and many more....

What you’ll need  

Bachelor’s degree in business, Marketing, IT/Engineering or a related field from a 4-year accredited university 5-7 Years’ Operations Experience, preferably working within Tech, Telecom, Network Operations or a related field Strong Understanding of Data Center Ops (. – Fire Safety, Mechanical, Electrical) and the ability understand customer needs Proficiency in Microsoft Office Suite Proficiency on any of the languages (Preferred but not required) Chinese Japanese Korean Familiarity with the following systems (Preferred but not required) SAP Yardi FNT DCIM Qualtrics Salesforce ServiceNow Microsoft BI Oracle Gainsight
  • Customer Success Manager

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore AVEVA Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the...

  • Customer Success Manager

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore MongoDB Full time

    Individuals in the Onboarding Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and changes while maintaining a customer centric approach and helping to build the program. We are building out a world class Onboarding programme...

  • Customer Success Manager

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore CloudGo Full time

    CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager. The Customer Success Manager plays a critical part in CloudGo’s professional services, by...

  • Customer Success Manager

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Ivalua Full time

    CUSTOMER SUCCESS MANAGER- Singapore (M/F)Ivalua is a leading provider of cloud-based procurement solutions globally. THE OPPORTUNITYAs a Customer Success Manager, you’ll play a critical role in ensuring that our customers aresuccessful and getting value out of the Ivalua platform. You’ll manage a portfolio ofcustomers as their solutions are implemented...

  • Customer Success Manager

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore CloudGo Full time

    Job Description CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager. The Customer Success Manager plays a critical part in CloudGo’s professional...

  • Customer Success Manager II

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Forrester Research, Inc. Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...

  • Manager, Customer Success

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore MongoDB Full time

    We’re looking for an experienced people leader to join our rapidly growing Customer Success Team. In this role, you will be responsible for growing and leading a world-class CS team to manage our Enterprise customer base. This is an opportunity to make your mark on a top-performing CS organization during MongoDB’s most exciting phase as we scale the team...

  • Customer Success Advocate

    Found in: Talent SG C2 - 8 hours ago


    Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • Customer Success Manager

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Similarweb Full time

    important at Similarweb?The CSM's ability to create relationships with the clients, and help clients extract real business value, is essentially what keeps clients engaged with Similarweb for years. The CSM is in the front line, bringing our SaaS platform to life for the client The CSM is the one who helps position themselves and Similarweb in the face of...

  • Customer Success Specialist

    Found in: Whatjobs SG C2 - 1 week ago


    Singapur, Singapore Axcel Partners Full time

    We are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic. As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...

  • Customer Success Specialist

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Forrester Research, Inc. Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...

  • Program Manager

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Imperva Full time

    The Opportunity  Do you want to build your career in one of the most innovative and growing industries within software? Imperva is the leading cybersecurity company, based in the heart of SilicValley with customers across the Fortune 500.  Imperva is looking for a Program Manager - Digital Touch Customer Success to join our growing CSM team, based...

  • Director, Customer Success

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore IFS Full time

    Job Description The Director of Customer Success is responsible for driving service revenues, with a strong emphasis on lifetime and recurring revenue as defined in our Global Customer Services portfolio. Directing a team of Project & Program Managers, and Customer & Partner Success Managers. This will be achieved by developing a loyal and satisfied...

  • Lead - Customer Success (Top tier)

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore Freshworks Full time

    Job DescriptionAs a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.Key ResponsibilitiesCustomer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding...

  • Customer Success/Customer Marketing Associate

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore Snaphunt Full time

    The OfferWork alongside & learn from best in class talentFantastic work cultureOpportunity to make a positive impactThe JobYour responsibilities will include:Coordinating customer success and adoption Live on virtual and in-person events in the region.Working closely with the central team and coordinate with the regions on speakers, scheduling, promotion and...

  • Customer Success Manager

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Leanplum Full time

    About CleverTap:CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span...

  • Customer Success Specialist

    Found in: Talent SG 2 C2 - 2 weeks ago


    Singapur, Singapore Teleperformance Full time

    This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships. You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes with CX Cloud through understanding their business challenges, priorities, and needs....

  • Lead - Customer Success (Top tier)

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Freshworks Full time

    Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...

  • Customer Success Associate

    Found in: Talent SG C2 - 8 hours ago


    Singapur, Singapore Datadog Full time

    Customer Success Associate (Thai Speaking) Singapore, Singapore #LI-SG3 As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive...

  • Customer Success Manager

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore ArcBlue Full time

    Company OverviewThe hiring company is a well-established technology & infrastructure firm that powers the technology for some of the largest MNCs and famous brand names. They are looking to expand their footprint in Asia due to increasing demand and new business ventures in the region. To support the growth, they are currently looking for a Customer...