Customer Success Manager II

Found in: Talent SG C2 - 1 week ago

Singapur, Singapore Forrester Research, Inc. Full time

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About this Role:

As a member of Forrester’s customer success organization, the Customer Success Manager handles the engagement value delivered to Forrester’s largest clients, postsale. This role orchestrates the customer journey through proactive engagement strategies and guides Forrester’s clients to their desired outcomes while driving great value in their partnership with Forrester. By monitoring the health of customer relationships, this individual predicts and navigates customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities, in partnership with sales and the wider Forrester ecosystem.

Job Description:

  • Partner with C-level executives postsale. Serve as a main point of contact and client advocate to help drive strong renewal rates and higher enrichment by delivering significant, measurable value through the understanding of the client’s business initiatives and desired outcomes to map them to Forrester’s portfolio of products and services.
  • Strengthen the client’s relationship health. Deeply embed in the accounts to drive high engagement through regular interactions, development of engagement plans, leading QBR, etc. Capture value discussions with clients to mitigate account churn risk.
  • Team up with the client executives on the account strategy. Meet regularly to discuss account health, value capture, and engagement levels and to share potential new enrichment opportunities.
  • Orchestrate the quality and timely delivery of products or services purchased. Work with relevant ecosystem partners in the product, research, and/or consulting organizations to ensure that client success measures are met and value is maximized.
  • Help identify retention and growth opportunities.
  • Help lead projects with the customer success organization to help enhance value delivery to clients.

Job Requirements:

  • Three to five years’ experience in driving successful solution-oriented client engagement, handling difficult internal and external business challenges, and delivering exceptional client service resulting in high client retention.
  • Success in managing projects with multiple stakeholders and systems, sometimes globally, and working within tight project and client timelines with resource constraints.
  • Experience in building successful senior-level business relationships.
  • The ability to lead client discussions and capture client initiatives, business requirements and facilitating conversations at all levels, including the C-suite.
  • Bold mindset demonstrating effective prioritization, tenacity, collaboration, innovation, communication, and stakeholder management.
  • Communication and collaboration with key stakeholders across the organization, including sales, IT, research, and service organizations.
  • Customer obsession.

We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. 

 

Let’s be bold, together. 

Explore #ForresterLife on:

Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to .

Data Protection

The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.

 

By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.

 

  • Customer Success Manager

    Found in: Talent SG C2 - 3 weeks ago

    Singapur, Singapore AVEVA Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the...

  • Customer Success Manager

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore MongoDB Full time

    Individuals in the Onboarding Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and changes while maintaining a customer centric approach and helping to build the program. We are building out a world class Onboarding programme...

  • Customer Success Manager

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore CloudGo Full time

    CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager. The Customer Success Manager plays a critical part in CloudGo’s professional services, by...

  • Customer Success Manager

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore Ivalua Full time

    CUSTOMER SUCCESS MANAGER- Singapore (M/F)Ivalua is a leading provider of cloud-based procurement solutions globally. THE OPPORTUNITYAs a Customer Success Manager, you’ll play a critical role in ensuring that our customers aresuccessful and getting value out of the Ivalua platform. You’ll manage a portfolio ofcustomers as their solutions are implemented...

  • Customer Success Manager

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore CloudGo Full time

    Job Description CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager. The Customer Success Manager plays a critical part in CloudGo’s professional...

  • Manager, Customer Success

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore MongoDB Full time

    We’re looking for an experienced people leader to join our rapidly growing Customer Success Team. In this role, you will be responsible for growing and leading a world-class CS team to manage our Enterprise customer base. This is an opportunity to make your mark on a top-performing CS organization during MongoDB’s most exciting phase as we scale the team...

  • Manager, Customer Success

    Found in: Talent SG C2 - 3 weeks ago

    Singapur, Singapore DIGITAL REALTY Full time

    Your role Digital Realty’s Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful candidate for this role will have a strong working knowledge of Data...

  • Customer Success Advocate

    Found in: Talent SG C2 - 2 days ago

    Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • Customer Success Manager

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore Similarweb Full time

    important at Similarweb?The CSM's ability to create relationships with the clients, and help clients extract real business value, is essentially what keeps clients engaged with Similarweb for years. The CSM is in the front line, bringing our SaaS platform to life for the client The CSM is the one who helps position themselves and Similarweb in the face of...

  • Customer Success Specialist

    Found in: Whatjobs SG C2 - 2 weeks ago

    Singapur, Singapore Axcel Partners Full time

    We are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic. As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...

  • Account Manager II

    Found in: Talent SG C2 - 4 days ago

    Singapur, Singapore Ultra Clean Asia Pacific Full time

    Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented...

  • Customer Success Specialist

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore Forrester Research, Inc. Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...

  • Program Manager

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore Imperva Full time

    The Opportunity  Do you want to build your career in one of the most innovative and growing industries within software? Imperva is the leading cybersecurity company, based in the heart of SilicValley with customers across the Fortune 500.  Imperva is looking for a Program Manager - Digital Touch Customer Success to join our growing CSM team, based...

  • Director, Customer Success

    Found in: Talent SG C2 - 3 weeks ago

    Singapur, Singapore IFS Full time

    Job Description The Director of Customer Success is responsible for driving service revenues, with a strong emphasis on lifetime and recurring revenue as defined in our Global Customer Services portfolio. Directing a team of Project & Program Managers, and Customer & Partner Success Managers. This will be achieved by developing a loyal and satisfied...

  • Inspector II

    Found in: Talent SG C2 - 3 weeks ago

    Singapur, Singapore SG11 CIBA VISION Asian Mfg & Log Pte Ltd Company Full time

    Inspector II At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the...

  • Lead - Customer Success (Top tier)

    Found in: Talent SG C2 - 3 weeks ago

    Singapur, Singapore Freshworks Full time

    Job DescriptionAs a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.Key ResponsibilitiesCustomer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding...

  • Customer Success/Customer Marketing Associate

    Found in: Talent SG C2 - 3 weeks ago

    Singapur, Singapore Snaphunt Full time

    The OfferWork alongside & learn from best in class talentFantastic work cultureOpportunity to make a positive impactThe JobYour responsibilities will include:Coordinating customer success and adoption Live on virtual and in-person events in the region.Working closely with the central team and coordinate with the regions on speakers, scheduling, promotion and...

  • Customer Success Manager

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore Leanplum Full time

    About CleverTap:CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span...

  • Customer Success Specialist

    Found in: Talent SG 2 C2 - 2 weeks ago

    Singapur, Singapore Teleperformance Full time

    This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships. You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes with CX Cloud through understanding their business challenges, priorities, and needs....

  • Lead - Customer Success (Top tier)

    Found in: Talent SG C2 - 1 week ago

    Singapur, Singapore Freshworks Full time

    Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating...