Customer Service

4 weeks ago


Corporation Rd Singapore jurong Singapore Singapore Alphaess Malaysia Sdn. Bhd. Full time

Job functions:

Provide first-level technical services to customers around the world, including but not limited to hotline, email, WhatsApp and other communication methods.

Through the process of changing customer problems from existing to non-existent through professional technology and good communication, the ultimate goal is to improve customer satisfaction with products and services.


Job descriptions:


Handling global customer complaint import/export, as a direct window for communication with customers, including inquiries about products or services, support requests, or complaint handling.

Provide customers with required product or service information, including price, specifications, usage, etc. Help customers solve problems encountered when using products or services. If they cannot be solved directly, they need to be transferred to the corresponding technical support or other departments.
Record every interaction with a customer in the system, including the customer's questions, solutions provided, and follow-up.
Follow the service procedures and standards set by the company to ensure service quality.

Continuously participate in training to improve personal skills, learn information about new products or services, and ensure that accurate information and high-quality services can be provided.



Qualification requirement:

At least advanced/higher/graduate diploma, Bachelor's Degree in any equivalentMore than 2 years of relevant work experience in customer services will be priority;Be proficient in English listening, speaking, reading and writing skills, and ability to speak English fluently.

(If Chinese speaker will be added advantage)Strong communication, patients and excellent troubleshooting skills abilitiesHave a strong sense of responsibility and work enthusiasm, and be able to bear a certain amount of work pressure.


AWSInclusive & Knowledge Sharing CultureCareer Growth & Development opportunityFriendly working environment
  • Customer Service

    2 weeks ago


    Jurong, Singapore Adecco - GS Perm Full time

    One of the renowned market leader specialized in providing highspeed network Permanent & stable opportunity Friendly environmentAdecco is partnering exclusively with one of the renowned market leader who is specialized in providing highspeed network. They are currently in the expansion phase hence, looking for a Customer Service Executive to manage the...

  • Customer Service

    2 weeks ago


    Jurong, Singapore Adecco - GS Perm Full time

    One of the renowned market leader specialized in the automotive industry Permanent & stable opportunity Friendly environmentAdecco is partnering exclusively with one of the renowned market leader who is specialized in automotive industry. They are currently in the expansion phase hence, looking for a Customer Service Executive to manage the order fulfilment...


  • Jurong, Singapore M1 Limited Full time

    Job ID:CS_2023_CSEJob Type:Full TimeJob Classification:ExecutiveDepartment:Customer ServiceFunction:Customer Service or AdminLocation:Jurong, SingaporeYears of Experience:1Job Responsibilities/Requirements:As a Customer Service Executive, you will play a pivotal role in overseeing and optimizing the customer service operations of the company. You will be...


  • Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time

    Duties & ResponsibilitiesØ Ø Ensure high standards and excellence in customer service experience for all enquiries.Ø Attend to check-in watches brought in by customers.Ø Process document for check-in and take photographs of check-in watches.Ø Liaise with Chief Technician for Assessment and prepare quotation to inform customers.Ø Follow-up on job...


  • Jurong, Singapore International Flavors & Fragrances Full time

    As Customer Service Representative, you will be responsible in order processing with high level of accuracy and timeliness.Your Focus Handles order management from order entry to providing order acknowledgements to customers/affiliates Set up customer info records for order entry; listing, customer material no & description, price, etc Coordinate the...


  • Jurong, Singapore Mondelēz International Full time

    Job Description:Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible.You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.How you will contributeYou will: Manage the...


  • Jurong, Singapore AGrader & I Pte Ltd Full time

    We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centres island-wide.(Students that are interested to gain experience in customer service excellence are welcome to join us)Key Responsibilities: Provide friendly and professional assistance to students, parents, and...


  • Jurong, Singapore IFF Family of Companies Full time

    As a Customer Service Executive, you will be responsible for order processing with a high level of accuracy and timeliness. Responsibility• Order management: order entry, provide order acknowledgements to customers/affiliates• Set up customer info records for order entry; listing, customer material no & description, price, etc• Co-ordinate the...


  • Jurong, Singapore IFF Family of Companies Full time

    As a Customer Service Executive, you will be responsible for order processing with a high level of accuracy and timeliness. Responsibility• Order management: order entry, provide order acknowledgements to customers/affiliates• Set up customer info records for order entry; listing, customer material no & description, price, etc• Co-ordinate the...


  • Jurong, Singapore AGrader & I Pte Ltd Full time

    We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centres island-wide.(Students that are interested to gain experience in customer service excellence are welcome to join us)Key Responsibilities: Provide friendly and professional assistance to students, parents, and...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Customer Service RepresentativeLocation: 77 Robinson RoadKey Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Customer Service RepresentativeLocation: 77 Robinson RoadKey Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty...

  • Customer Service

    2 weeks ago


    Jurong East, Singapore HKM HR Management Pte Ltd. Full time

    One of our established MNC clients in Logistic sector (at Jurong East) is looking for Customer Service (Sea Freight) Assistant.Job Scope: Liaise with customer/oversea agent- able to handle import/export declaration- booking with carrier- arrange trucking/transport,- maintain good customer relationshipRequirements: Min o" level with customer service...


  • Singapore FAR EAST SERVICE CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesTransport Allowance, Phone Allowance, Performance Bonus, High CommissionJob Responsibilities: Initiate contact with existing customers via phone calls, emails, and other communication channels to introduce our brand, products, and services. Develop and maintain strong relationships with customers by understanding their needs,...

  • CUSTOMER SERVICE

    3 months ago


    Singapore THONG LEE CONTAINER SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesThong Lee Container Service Pte Ltd is in the transportation industry, providing trucking services of sea freight containers to our wide range of customers from various trade and industry.Overview of this role is to liaise with customers to organize new job orders before handing over to Operations team. Key roles as our Customer...


  • Singapore NEWAY TRAVEL SERVICE PTE. LTD. Full time

    In this position, you will be assisting our clients via phone to assist them with their travel queries. Assistance required is included but not limited to, booking of flight tickets, booking of admission tickets, provide information on visa requirements, planning of travel itinerary. Experience in both inbound and outbound travel industry Able to work shift...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily cleaning job reports for...


  • Jurong West, Singapore Expand Communications Pte Ltd Full time

    OverviewThis is a customer-facing role at the Customer Experience (CX) center in the new state-of-the-art Hyundai Motor Group Innovation Center in Singapore (HMGICS). You will represent HMGICS at the first visitor touchpoint, providing a positive and lasting first and last impression to ensure a high-quality customer service experience for all visitors.The...


  • Jurong West, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Freight Forwarding / Logistics Position Title:Customer Service Coordinator (Logistics): Working Location: Jurong West Working Hours:5.5 days, Monday - Saturday (8:30 am - 5:30 pm/8 am - 12 pm): Salary Package:Basic + Variable bonus: Duration: PermanentKey Responsibilities Manage and maintain current and new customer accounts,...


  • Jurong West, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Freight Forwarding / Logistics Position Title:Customer Service Coordinator (Logistics): Working Location: Jurong West Working Hours:5 days, Monday Friday (8:30 am 5:30 pm):Salary Package:Basic up to $3,000 + Variable bonus: Duration: PermanentKey Responsibilities Manage and maintain current and new customer accounts, ensuring...