Customer Service Representative

2 weeks ago


Jurong, Singapore International Flavors & Fragrances Full time
As Customer Service Representative, you will be responsible in order processing with high level of accuracy and timeliness.

Your Focus

  • Handles order management from order entry to providing order acknowledgements to customers/affiliates
  • Set up customer info records for order entry; listing, customer material no & description, price, etc
  • Coordinate the creation or extension of new sold/bill for us in plants
  • Raise SAP Notifications for customer complaints
  • Issue debit and credit notes with compliance to approval process
  • Arrange courier of customer pre/co shipment samples
  • Input Late order reason (LOR) for orders with late delivery
  • Handles interafffiliate transfer pricing quotes
  • Liaise with customer on order changes, enquires and any request.
  • Monitor orders for prompt shipment, liaise with shipping implants for timely booking, customer
  • Handle shipping and regulatory related documentations
  • Negotiate Letter of credit
  • Generate ZOOGN report for shipping

Requirement

  • Minimum Diploma in Business Administration, Supply chain, Logistics or its equivalent.
  • Minimum 1 year of customer service or supply chain experience in a manufacturing or trading environment
  • Good written and communications skills
  • Attention to details


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