Customer Service Coordinator

2 weeks ago


Jurong West, Singapore Anradus Pte Ltd Full time

Industry/ Organization Type:
Freight Forwarding / Logistics

  • Position Title
    :Customer Service Coordinator (Logistics):
  • Working Location: Jurong West
  • Working Hours
    :5.
5 days, Monday - Saturday (8:30 am - 5:30 pm/8 am - 12 pm):

  • Salary Package
    :Basic + Variable bonus:
  • Duration: Permanent

Key Responsibilities

  • Manage and maintain current and new customer accounts, ensuring accurate and timely invoicing.
  • Handle inbound and outbound phone calls, addressing customer inquiries, and providing assistance and information.
  • Deliver exceptional customer service, striving to exceed customer expectations and resolve issues promptly and professionally.
  • Proactively identify and resolve customer problems and concerns, ensuring a high level of customer satisfaction.
  • Assist in preparing shipment quotes for customers, considering their unique requirements and providing competitive pricing.
  • Coordinate shipments as required by customers, ensuring efficient and timely delivery.
  • Collaborate with internal teams, including logistics, warehouse, and sales, to streamline processes and enhance customer experiences.
  • Keep accurate records of customer interactions, inquiries, complaints, and resolutions.

APPLY NOW

  • A minimum of ITE or a Diploma in a relevant field.
  • 1 year experience in customer service, preferably in the logistics or shipping industry.
  • Ability to remain calm and composed under pressure while addressing customer concerns.
  • Strong problemsolving skills and a solutiondriven mindset.
  • Demonstrated ability to work collaboratively as part of a team.
  • Flexibility to work in a fastpaced and dynamic environment.
  • Knowledge of shipping regulations and industry practices is advantageous.
Anradus Pte Ltd | EA License No.

20C0161 | Angel Lim | EA Reg No:
R1769781

Job Types:
Full-time, Permanent

Pay:
$1, $2,600.00 per month

License/Certification:

Work Location:
In person

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