Customer Service Coordinator
2 weeks ago
Industry/ Organization Type:
Freight Forwarding / Logistics
- Position Title
:Customer Service Coordinator (Logistics): - Working Location: Jurong West
- Working Hours
:5.
- Salary Package
:Basic + Variable bonus: - Duration: Permanent
Key Responsibilities
- Manage and maintain current and new customer accounts, ensuring accurate and timely invoicing.
- Handle inbound and outbound phone calls, addressing customer inquiries, and providing assistance and information.
- Deliver exceptional customer service, striving to exceed customer expectations and resolve issues promptly and professionally.
- Proactively identify and resolve customer problems and concerns, ensuring a high level of customer satisfaction.
- Assist in preparing shipment quotes for customers, considering their unique requirements and providing competitive pricing.
- Coordinate shipments as required by customers, ensuring efficient and timely delivery.
- Collaborate with internal teams, including logistics, warehouse, and sales, to streamline processes and enhance customer experiences.
- Keep accurate records of customer interactions, inquiries, complaints, and resolutions.
APPLY NOW
- A minimum of ITE or a Diploma in a relevant field.
- 1 year experience in customer service, preferably in the logistics or shipping industry.
- Ability to remain calm and composed under pressure while addressing customer concerns.
- Strong problemsolving skills and a solutiondriven mindset.
- Demonstrated ability to work collaboratively as part of a team.
- Flexibility to work in a fastpaced and dynamic environment.
- Knowledge of shipping regulations and industry practices is advantageous.
20C0161 | Angel Lim | EA Reg No:
R1769781
Job Types:
Full-time, Permanent
Pay:
$1, $2,600.00 per month
License/Certification:
Work Location:
In person
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