Greeter (Customer Service/customer Experience)

2 weeks ago


Jurong West, Singapore Expand Communications Pte Ltd Full time

Overview


This is a customer-facing role at the Customer Experience (CX) center in the new state-of-the-art Hyundai Motor Group Innovation Center in Singapore (HMGICS).

You will represent HMGICS at the first visitor touchpoint, providing a positive and lasting first and last impression to ensure a high-quality customer service experience for all visitors.

The customer experience center will be an exciting new attraction in Singapore and a first-of-its-kind in the automotive industry.

HMGICS will not just be a retail space showcasing cars, but a whole new lifestyle and experiential destination in Singapore.


Visitors will be able to take a peek into how Hyundai's IONIQ EVs are built, get into an IONIQ EV and be taken on a ride at the sky track or even test drive an EV along designated routes.

On top of that, HMGICS is in the midst of preparing many other experiential formats for visitors to experience 'Progress for humanity', Hyundai's brand philosophy.

The objective is to showcase futuristic, human-centered concepts not just in mobility, but also in sustainability, food, meaningful partnerships, and more.


Roles & Responsibilities

Customer Service

  • Greet visitors by providing an engaging warm welcome in reflection of the HMGICS brand experience, ensuring highquality customer service in every interaction
  • Provide timely and accurate assistance in response to onsite visitor enquiries
  • Provide prebooking confirmation and reservation assistance to visitors
  • Respond to customer feedback and take appropriate timely action according to customer management manual
  • Adherence to safety and emergency response manuals
  • Cover zones under other Greeters when necessary

Requirements:

  • Diploma or A-Level qualification
  • Both entrylevel and experienced individuals are welcome to apply
  • Experienced applicants should have 13 years of experience in a customer service/guestfacing role such as in the airline, retail and hotel industry
  • HMGICS Greeters must embody confidence, curiosity and intelligence
  • Service expertise and mindset
  • Strong interpersonal skills, proactive and selfmotivated
  • Wellgroomed, able to speak in eloquent and professional language
  • Knowledge of and interest in the automobile industry will be beneficial
  • Proficiency in English is required
  • Proficiency in Korean and Mandarin will be beneficial, as position may require communication with international visitors
  • Shift work including weekends

Benefits

  • Customer Service, Brand and Product training during induction phase and course of employment
  • Robust rewards system for highperforming employees
  • Overseas training in Korea possible
  • Medical Insurance

About Hyundai Motor Group Innovation Center in Singapore (HMGICS)

Salary:
$2, $3,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift
  • Holidays
  • Late shift
  • Monday to Friday
  • Shift system
  • Weekend availability

Work Location:
In person

Expected Start Date: 14/08/2023

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