Customer Service Representative
4 weeks ago
As a Customer Service Executive, you will be responsible for order processing with a high level of accuracy and timeliness.
Responsibility
• Order management: order entry, provide order acknowledgements to customers/affiliates
• Set up customer info records for order entry; listing, customer material no & description, price, etc
• Co-ordinate the creation or extension of new sold/bill for us in plants
• Raise SAP Notifications for customer complaints
• Issue debit and credit notes in compliance with the approval process
• Arrange courier of customer pre/co shipment samples
• Input Late order reason (LOR) for orders with late delivery
• Quote ITP own use to Affiliates
• Liaise with customers on order changes, enquires and any requests.
• Monitor orders for prompt shipment, liaise with shipping implants for timely booking, customer
• request for documentation
• Negotiate the Letter of credit
• Generate ZOOGN report for shipping
Requirements
• Min. Diploma in Business Administration, Marketing, Supply chain, Logistics
• Min. 2 years of customer service or supply chain experience in a manufacturing or trading environment
• Good Spoken and Written communications
• Responsible and task-oriented
• Attentive to details
• Keen learner and able to work independently
• Team –player
• Pleasant personality
Preferred:
• Knowledge of SAP (SD)
• Spoken Mandarin
• Shipping Knowledge
We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
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