Customer Service Specialist

2 weeks ago


Jurong, Singapore Mondelēz International Full time

Job Description

:

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.


You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.


How you will contribute

You will:

  • Manage the order fulfilment process, respecting the customer segment and channel mix
  • Balance supply constraints and delivery of service levels through crossfunctional alignment
  • Use appropriate tools and processes such as availability checks and stock allocation rules
  • Effectively manage new product introductions and product withdrawals to maximize sales and to minimize writeoffs

What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

  • Good numerical, analytical and logical reasoning skills
  • Highlevel of SAP competence
  • An FMCG/CPG company
  • A customerfacing role within customer service, logistics or sales
  • Experience in an ordertocash environment
  • Experience in customer service, logistics and sales
  • Good knowledge of the total supply chain/ordertocash process
  • Strong analytical and problemsolving skills

More about this role

What you need to know about this position

:

  • The Customer Service Specialist is required to have strong foundation and knowledge of ordertobill processes and is competent to deliver bestinclass service levels to both internal and external customers in the areas of order processing, fulfilment, logistics, information management as well as customers' claims as per audit guidelines

What extra ingredients you will bring

:

  • Experience in managing regional portfolio/customer mix to deliver financial targets
  • Crossfunctional stakeholder management experience

Education / Certifications

:

  • Bachelor's degree holder in Business or Supply Chain Management/Logistics course

Job specific requirements

:

  • With 35 years' experience in OrdertoBill / OrdertoCash process management preferably in an FMCG company
  • SAP knowledge, required

No Relocation support available

:

Business Unit Summary

:

Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like _Oreo _
and _Tiger _
biscuits, _Kinh Do _
mooncakes, _Jacob's _
crackers, _Cadbury Dairy Milk _
chocolate, _Tang _
powdered beverage, _Halls _
candy and _Eden _
cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.

:


Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Job Type

:

Regular

Order Management (OTB)

Customer Service & Logistics
  • Customer Service

    2 weeks ago


    Jurong, Singapore Adecco - GS Perm Full time

    One of the renowned market leader specialized in providing highspeed network Permanent & stable opportunity Friendly environmentAdecco is partnering exclusively with one of the renowned market leader who is specialized in providing highspeed network. They are currently in the expansion phase hence, looking for a Customer Service Executive to manage the...

  • Customer Service

    2 weeks ago


    Jurong, Singapore Adecco - GS Perm Full time

    One of the renowned market leader specialized in the automotive industry Permanent & stable opportunity Friendly environmentAdecco is partnering exclusively with one of the renowned market leader who is specialized in automotive industry. They are currently in the expansion phase hence, looking for a Customer Service Executive to manage the order fulfilment...


  • Jurong, Singapore M1 Limited Full time

    Job ID:CS_2023_CSEJob Type:Full TimeJob Classification:ExecutiveDepartment:Customer ServiceFunction:Customer Service or AdminLocation:Jurong, SingaporeYears of Experience:1Job Responsibilities/Requirements:As a Customer Service Executive, you will play a pivotal role in overseeing and optimizing the customer service operations of the company. You will be...


  • Jurong, Singapore International Flavors & Fragrances Full time

    As Customer Service Representative, you will be responsible in order processing with high level of accuracy and timeliness.Your Focus Handles order management from order entry to providing order acknowledgements to customers/affiliates Set up customer info records for order entry; listing, customer material no & description, price, etc Coordinate the...


  • Jurong, Singapore AGrader & I Pte Ltd Full time

    We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centres island-wide.(Students that are interested to gain experience in customer service excellence are welcome to join us)Key Responsibilities: Provide friendly and professional assistance to students, parents, and...


  • Jurong, Singapore IFF Family of Companies Full time

    As a Customer Service Executive, you will be responsible for order processing with a high level of accuracy and timeliness. Responsibility• Order management: order entry, provide order acknowledgements to customers/affiliates• Set up customer info records for order entry; listing, customer material no & description, price, etc• Co-ordinate the...


  • Jurong, Singapore IFF Family of Companies Full time

    As a Customer Service Executive, you will be responsible for order processing with a high level of accuracy and timeliness. Responsibility• Order management: order entry, provide order acknowledgements to customers/affiliates• Set up customer info records for order entry; listing, customer material no & description, price, etc• Co-ordinate the...


  • Jurong, Singapore AGrader & I Pte Ltd Full time

    We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centres island-wide.(Students that are interested to gain experience in customer service excellence are welcome to join us)Key Responsibilities: Provide friendly and professional assistance to students, parents, and...

  • Customer Service

    2 weeks ago


    Jurong East, Singapore HKM HR Management Pte Ltd. Full time

    One of our established MNC clients in Logistic sector (at Jurong East) is looking for Customer Service (Sea Freight) Assistant.Job Scope: Liaise with customer/oversea agent- able to handle import/export declaration- booking with carrier- arrange trucking/transport,- maintain good customer relationshipRequirements: Min o" level with customer service...


  • Jurong West, Singapore Expand Communications Pte Ltd Full time

    OverviewThis is a customer-facing role at the Customer Experience (CX) center in the new state-of-the-art Hyundai Motor Group Innovation Center in Singapore (HMGICS). You will represent HMGICS at the first visitor touchpoint, providing a positive and lasting first and last impression to ensure a high-quality customer service experience for all visitors.The...


  • Jurong West, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Freight Forwarding / Logistics Position Title:Customer Service Coordinator (Logistics): Working Location: Jurong West Working Hours:5.5 days, Monday - Saturday (8:30 am - 5:30 pm/8 am - 12 pm): Salary Package:Basic + Variable bonus: Duration: PermanentKey Responsibilities Manage and maintain current and new customer accounts,...


  • Jurong West, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Freight Forwarding / Logistics Position Title:Customer Service Coordinator (Logistics): Working Location: Jurong West Working Hours:5 days, Monday Friday (8:30 am 5:30 pm):Salary Package:Basic up to $3,000 + Variable bonus: Duration: PermanentKey Responsibilities Manage and maintain current and new customer accounts, ensuring...


  • Jurong East, Singapore Liebherr-Singapore Pte Ltd Full time

    What We OfferExperience the Liebherr Culture and Belief of "One Passion. Many Opportunities." Immerse in our diversified workforce and make a meaningful, real-world impact with our organisation. We offer a competitive starting salary along with comprehensive medical and dental benefits. Additional perks include two-way transportation provided to/from...


  • Jurong East, Singapore The HR Ecology Pte Ltd Full time

    Working hours: 0900hrs-1730hrs (Mon-Fri) 0900hrs – 1300hrs (Alternate Sat) Job Description: Provide customer service support via phone and email. Attend to Customer’s enquires on product, RFQ and deliveries. Preparing of shipping document and import/export documentation. Monitor and ensure outgoing shipments being delivered as prescribed. Monitor and...


  • Jurong East, Singapore The HR Ecology Pte Ltd Full time

    Working hours: 0900hrs-1730hrs (Mon-Fri) 0900hrs – 1300hrs (Alternate Sat) Job Description: Provide customer service support via phone and email. Attend to Customer’s enquires on product, RFQ and deliveries. Preparing of shipping document and import/export documentation. Monitor and ensure outgoing shipments being delivered as prescribed. Monitor and...


  • Jurong East, Singapore The HR Ecology Pte Ltd Full time

    Working hours:0900hrs-1730hrs (Mon-Fri)0900hrs – 1300hrs (Alternate Sat)Job Description:Provide customer service support via phone and email.Attend to Customer's enquires on product, RFQ and deliveries.Preparing of shipping document and import/export documentation.Monitor and ensure outgoing shipments being delivered as prescribed.Monitor and ensure...


  • Jurong West, Singapore One Vogue Pte Ltd Full time

    Job Responsibilities: Preparation basic export documentation (Packing list, calculation of weight and volume) Responsible in handling customers' enquiry and requirements Responsible in servicing existing customers' accounts Liaising with warehouse on picking of stocks Preparing invoices, coordinate delivery schedule Adhoc duties as assigned by supervisorJob...


  • Jurong East, Singapore SITI Far East Pte Ltd Full time

    JOB RESPONSIBILITIES • Dailyoperations inclusive Order management (customers enquiries, quotation, order processing, fulfilment & invoice) using ODOO (ERP system)• Assureproper Invoicing of accounts (Spare Parts, Technical and Modification Services)are completed and invoiced in a timely manner. • Customercommunications of shipment dates, current...


  • Jurong East, Singapore DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.DSV is a global supplier of transport and logistics services number four biggest in the world. We have offices in more than 80 countries all over the world and an...


  • Jurong East, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Freight Forwarding / Transportation Position Title:Customer Service Executive (Freight Forwarding): Working Location: Jurong EastWorking Hours: 5.25 days (Monday to Friday (9 AM - 6 PM, Alternate Saturdays half day) Salary Package:Basic Salary up to $3,000 + AWS + Bonus: Duration: PermanentKey Responsibilities Coordinate shipment...