Call Centre Agent/Customer Service Officer

1 month ago


Singapore Recruit Express Pte Ltd Full time
  • Handle inbound enquiries from customers on banking products and services.
  • Understand customers' needs and provide 1st call resolutions.
  • Solicit customer feedback, identify problem trends and recommend improvement actions.
  • Process waivers
  • Adherence to duty roster
  • Ensure all calls are provided within the agreed Service Quality such as Product knowledge and service delivery.

Requirements:

  • Minimum 3 years of customer service experience.
  • Comfortable with call centre environment.

Interested candidates please send in your resume to:Yvonne Suan Ying Zhen Outsourcing Team Email: .comEA License No: 99C4599*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

EA Personnel Name: Topaz Liang Huimin EA Personnel No: R1104500



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