Call Centre Agent
4 weeks ago
Please be aware that the candidate must be able to converse in Mandarin, as we are currently filling vacancies for call agents who specialise in assisting isolated seniors that speak Mandarin or a Mandarin dialect (Hokkien, Cantonese).
Rotating shift hours (3 Rotating Shift Timings - Day , Afternoon and Night
*1 year Contract role
HOME MONITORING AND ELDERCARE (HoME+)
Home Monitoring and Eldercare (HoME+) is a 24/7 monitoring system using sensors placed around the home. When inactivity is detected or when the user activates the panic button, the Red Cross' call center is notified immediately.
PRINCIPAL ACCOUNTABILITIESOperation Support● Addressing inquiries from the general public or internal referrals related to interest in the HoME+ Program.● Coordinate home assessments for both existing and prospective clients, assess their requirements, provide assistance, and supervise the installation of HoME+ devices.● Monitor the Call Centre Dashboard and respond in accordance with Standard Operating Procedures, addressing each situation in adherence to necessary protocols.● Conduct social and wellbeing check-up calls to clients.Administration Support● Respond promptly to general program inquiries and provide assistance through both email and phone calls with informative and helpful responses.● Ensure coordination of home assessments and device installations● Perform routine social and wellbeing checks on clients via phone calls, providing assistance and facilitating additional support from other programs as necessary.Any Other Duties● Engage in or actively participate in department and society events or activities, contributing to the overall unity and success of collective initiatives.● Attend to HoME+ activation as required, ensuring the smooth integration and functionality of the program as part of regular duties.
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