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call centre agent

4 months ago

Singapore DHL SUPPLY CHAIN SINGAPORE Full time

At DHL, we value our team members greatly. Our aim has always been to attract and retain top talent worldwide. We offer challenging opportunities for personal and professional growth, acknowledging the unique contributions you bring to our organization. Together, we take pride in shaping the leading logistics company globally.

As part of DHL Supply Chain, known for its tailored logistics solutions, we specialize in supply chain management, warehousing, distribution, value-added services, and lead logistics provider services. Our goal is to help customers achieve superior outcomes day by day.

Position: Contact Centre Agent (1 Year Contract)

Working Schedule:

  • 5 days a week, with shift rotations including weekends
  • 8am-5.30pm, 8.30am-6pm, 1.30pm-11pm

Location: 25 Ubi Rd 4, UbiX

Responsibilities:

  • Be the primary point of contact for customers
  • Understand and anticipate customer needs, prioritizing satisfaction
  • Provide clear explanations and take necessary actions to address issues
  • Report recurring service problems to management for resolution
  • Support contact centre projects as needed

Requirements:

  • Excellent English communication skills
  • Proficiency in additional languages may be necessary based on program requirements
  • Sound knowledge of Microsoft Office tools
  • Capability to manage challenging interactions professionally

Qualifications:

  • O-Level/Higher NITEC/A-Level/Diploma/Degree qualifications
  • Minimum of 2 years experience in Contact Centre or customer service roles