Call Centre Agent

2 weeks ago


Singapore Snaphunt Pte Ltd Full time
Company

Snaphunt Pte Ltd

Designation

Call Centre Agent

Date Listed

21 Jul 2023

Job Type

Entry Level / Junior Executive

  • Full/PermFree/Proj
Job Period

Immediate Start - Flexible End

Profession

Sales / Retail

Industry

Consultancy

Location Name

Singapore

Allowance / Remuneration

$1,800 - 2,300 monthly

Company Profile

Job Description:

  • Opening within a company with a solid track record of success
  • Role involving team management opportunities
  • A role that offers a breadth of learning opportunities

The Job

Your responsibilities will include:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.
  • You have at least 1 year experience in Call Centre
  • Possess call centre / customer service / hospitality experience
  • At least 1 year experience
  • Good communications and interpersonal skill
  • Customer service oriented and a good team player
  • Selfmotivated and able to work independently with mínimal supervision

Ref:
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Application Instructions

Agent Note This position is posted on behalf of a client by a third party agent.

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