Call Centre Agent
1 month ago
We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Agent. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY
Working Location: Kallang, Central Region
Responsibilities:
- Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
- Assist customers in navigating respective website and online services
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to improve processes and enhance customer satisfaction
- Stay up-to-date with product knowledge and company policies
- To consistently meet set KPIs without compromising on quality service delivery
Requirements
- Strong communication skills, both verbal and written
- Customer-focused with a genuine passion for helping people
- Having prior experience in managing government projects would be an advantage
- Basic computer proficiency
- Ability to work well in a team and adapt to a fast-paced environment
*Prior call centre experience would be an advantage
We offer competitive compensation, ongoing training, and a supportive work environment.
If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you Join our team and be part of an exciting customer care experience.
Interested candidates may email us at recruit@haileck.com
Tell employers what skills you have
Product Knowledge
Front Office
Microsoft Excel
Housekeeping
Tuition
Customer Care
Data Entry
Customerfocused
Communication Skills
Customer Satisfaction
Microsoft Word
Customer Service
Service Delivery
Customer Service Experience
Call Center
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