Call Centre Customer Service Officer

6 days ago


Singapore G. TECH PTE. LTD. Full time

Description

5 Day Work Week

Walking distance from 2 MRTs

Working Timing: 3 shifts work: 7.30am to 5.30 pm, 12.30pm to 10.30pm, 10pm to 8am 

Job Description:

- Attend to call centre hotline enquiries- Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions- Understand caller’s concerns and provide resolutions- Deploy relevant personnel to site to look into the complaint, situation or incident as lodged through the call centre hotline-Generate daily call monitoring reports

Requirements:- Able to work shifts work, able to work weekends and Public Holidays- Good communication and interpersonal skills- Able to work well in a team- Experience in Customer Service or Call Centre will be advantageous.- Candidates without experience is welcomed to apply as training will be provided

Able to start work immediately or on a short notice will be advantageous.



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