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Customer Service Call Centre Officer

1 month ago

Singapore NTT DATA SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

EMAIL ID : Interested candidates, please email your resume to mike.ramos@nttdata.com


Role: Call Center Officer - 12 months Renewable contract

Location : Changi or Jurong East (location can be chosen)

Benefits:

  • Renewable contract (Performance-based)
  • Medical Insurance Coverage
  • Leave credits
  • Performance Bonus


  • Rotating Shift Schedule
  • 5 days work, 2 days off (work day might fall on weekends and Public holidays)
  • Training will be done in Changi for 3 months



Responsibilities:

  • To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
  • To ensure accuracy and compliant for all customers requests
  • To successfully cross-buy the Bank's products and services
  • To successfully migrate customers to Bank's digital platform by understanding customers' wants and needs
  • To adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.
  • Flexibility in work deployment when business needs arise
  • Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms
  • Support Operations in managing and resolving requests related to customers' follow up and transactional request fulfilment. (Fulfilment
  • Team)ensure message consistency across the different online platforms


Requirements:

  • Open for Degree, Diploma, and Higher NITEC holders
  • Tech savvy with good communication skills





Tell employers what skills you have

Microsoft Office
Microsoft Excel
Assessing
Social Media
Interpersonal Skills
Administration
Good Communication Skills
Freight
Banking
Team Player
Business Process
Microsoft Word
Customer Service
Service Delivery
Customer Service Experience
Call Center

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