Reservations Executive

2 weeks ago


Singapore ONE FARRER PTE. LTD. Full time
To answer and respond effectively to all enquiries on Hotel's rooms reservation in a knowledgeable, courteous and prompt manner. Ability to seize opportunity on up-selling at point of reservations.

Responsibilities:

  • Determine guest needs and quote the appropriate room and rates as per requirements and upsell Hotel products and services.
  • Maintain knowledge of special rates, offers and any other promotions and packages.
  • Assist guests in hotel reservations requests.
  • Demonstrate the ability to interact with guests, employees and third parties that reflects highly on the hotel brand experiences.
  • Responsible for facilitating reservations operations and procedures within guests, colleagues and public.
  • Ensure all reservation information in all correspondences and reservations system is accurate.
  • Provide efficient and courteous telephone service to guests and callers.
  • Maintain a professional appearance and attitude so as to deliver the highest level of services at all times.
  • Be completely familiar with the hotel products and services including operating time and days of the week for all outlets, hotel policies and the computer system.
  • Ensure the process for FIT reservations are adhered to.
  • Maintain professional business confidentiality.
  • Perform related duties and special projects as assigned.

Requirements:

  • Minimum 1 year of experience in a similar capacity from the hospitality industry.
  • GCE A level/WSQ Diploma or Diploma in Hospitality/Tourism/Hotel Management, or its equivalent professional certification.
  • Good verbal and excellent communication skills.
  • Able to multitask and work in a fastpaced environment.
  • Problem solving and organizational skills.
  • A team player who is also able to work independently.
  • Able to work on shifts/weekends/public holidays.

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