Reservation Sales Executive by Far East Hospitality

2 weeks ago


Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full time

We are looking for enthusiastic and customer-focused individuals to join our hotel sales team as a Reservation Sales Executive. As a Reservation Sales Executive, you'll be the driving force managing all aspects of bookings from various channels. You'll ensure that our guests' journey begins on the right note by maintaining accurate records of reservations and requests. Collaborating with both bookers and hotels/ sales teams, you'll ensure a seamless pre-arrival experience that exceeds expectations.

Responsibilities

  • To handle reservations from multiple channels, following standardized procedures to ensure efficiency and accuracy.
  • Working closely with bookers, hotels, and sales teams for a seamless pre-arrival process
  • Provide customers with informed and personalized interactions by keeping promotions and hotel details up-to-date
  • Maximize opportunities by applying upselling strategies and ensuring compliance with departmental policies.
  • Providing support as required to management.

Requirements

  • Minimum of a Diploma in any discipline or at least 2 to 3 years of related experience
  • Be able to communicate and administrate effectively in a fast-paced environment, demonstrating excellent customer service skills.
  • Ability to work independently and in a team environment, including flexibility for weekends, public holidays, and shifts (compensated with time off-in-lieu for public holiday work).
  • Proficiency in Microsoft Office
  • Having familiarity with Property Management Systems and reservations systems would provide an advantageous edge


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