Reservation Executive

2 weeks ago


Singapore SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. Full time

Job Highlights

  • Preopening team
  • Dynamic work environment
  • Open and collaborative culture


Opening in 2023, Artyzen Singapore will be the first new hotel added to Singapore's Orchard Road district in over a decade.

What was once the sprawling home of the late Tan Hoon Siang (grandson of Singapore philanthropist Tan Tock Seng) is being transformed into a 20-story luxury property.

The 142 rooms will sport a distinctive aesthetic, fusing reinterpreted facets of Peranakan art and style with contemporary design.

Responsibilities:

  • To maintain accurate guest records, including personal and payment information, preferences, and special requests.
  • Ensure that guest profiles are uptodate and reflect any changes to their reservation.
  • Collaborate closely with the sales and revenue management team to maximize occupancy and revenue by upselling room types, promoting packages and promotions, and utilizing revenue management strategies.
  • To provide exceptional customer service to all guests, ensuring that their needs and requests are met promptly and efficiently.
  • Ability to anticipate and address guest concerns, providing solutions and alternatives as necessary.
  • To collaborate closely with other departments, including housekeeping, maintenance, and food and beverage, to ensure that all guest needs are met during their stay.
  • To coordinate with these departments to ensure that any special requests are fulfilled, and that any issues are addressed promptly.
  • To fully utilize reservation management systems to process reservations, manage inventory, and generate reports.
  • Ensure that all systems are uptodate and accurate, and that data is entered in a timely and efficient manner.

Qualifications:

  • Prior experience in hospitality management or a related field may be preferred.
  • Previous experience in hotel reservations, customer service, sales or Front office will be an added advantage
  • To possess excellent verbal and written communication skills, with the ability to speak clearly and concisely.
  • Ability to convey complex information to guests and colleagues in a way that is easy to understand.
  • Exceptional customer service skills, with the ability to anticipate and address guest concerns and needs. You should be able to handle difficult or stressful situations with tact and diplomacy.
  • Strong organizational skills, with the ability to manage multiple tasks and priorities.
  • Ability to work under pressure, meet deadlines, and handle a high volume of reservations.
  • Familiar with reservation management systems, online booking platforms, and other relevant software. You should be able to quickly learn and utilize new technology.
  • Possess strong sales skills, with the ability to upsell room types, packages, and other amenities.
  • Persuasive to guests to book their stay with your hotel over competitors.
  • A strong attention to detail, with the ability to maintain accurate guest records and ensure that reservations are processed correctly.
  • Depending on the location and clientele of the hotel, fluency in multiple languages may be preferred or required.
  • Strong organizational and timemanagement skills.
  • Strong communication and interpersonal skills, with the ability to work collaboratively with other team members.
  • Ability to work a flexible schedule
  • Ability to work in a fastpaced environment, while maintaining a high level of professionalism and attention to detail.
  • Good command of written and spoken English.
  • Adaptable and outgoing with excellent interpersonal skill.
  • Ability to work under pressure and be flexible as part of the preopening team.
  • Passionate and enthusiastic with a positive 'cando' attitude.

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