Reservations Executive

2 weeks ago


Singapore PARADOX CLARKE QUAY PTE. LTD. Full time
Job Title: Reservations Manager at XYZ Hotel

Roles & Responsibilities

  • Manage reports and ensure timely submission for signatories.
  • Ensure prompt action on reports at the beginning of each shift.
  • Check traces at the start of the shift and clear them by the end.
  • Oversee Reservations' operations via email and phone calls.
  • Create and update reservations accurately in Property Management System.
  • Ensure precise pricing and market segmentation for acquired business.
  • Coordinate with various departments to maximize revenue through inventory management and correct pricing.
  • Handle secondary level complaints from team members before escalating to Managers.
  • Prevent operational backlog during full staffing.
  • Ensure reservations are made accurately according to committed rates and received information.
  • Handle booking amendments and cancellations promptly and accurately.
  • Ensure accurate market segmentation for all bookings.
  • Provide correct quotations considering inventory availability and pricing.
  • Maintain service standards when dealing with guests internally and externally.
  • Have a thorough understanding of the hotel's products, services, room types, location, and layout.
  • Understand and adhere to the hotel's credit policy.
  • Process advance deposits, modifications, and cancellations in a timely manner.
  • Comply with hotel and departmental policies, procedures, and service standards.
  • Perform any additional duties as assigned by Management.


Skills:
  • Ability to work autonomously
  • Experience in Front Office operations
  • Strong analytical skills
  • Knowledge of actuarial processes
  • Familiarity with reserves management
  • Proficiency in Property Management
  • Secondary Education qualification
  • Understanding of Quality Assurance
  • Knowledge of market segmentation
  • Experience in inventory management
  • Familiarity with Opera and Compass software
  • Handling deposits efficiently
  • Understanding of fixed income instruments
  • Pricing expertise
  • Familiarity with layout planning

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